Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Brother MFC-210C & Win7


31 Mar 2011   #1
Infiltrator

Windows 7 Ultimate x64
 
 
Brother MFC-210C & Win7

So I have this weird problem with my brother mfc scanner, suddenly stopped working, don't remember doing something big on my PC, except registry cleaning few days ago, but I don't understand how this may be connected.

So i have this in my scanner properties, searched the web for a solution, didn't find any.
Screenshot Uploader

I get error 0x00000015 "The device is not ready" when I'm trying to scan.
MFC210 doesn't have drivers for Win7, it detects the device automatically, since some Win7 update, tried to install Vista64 drivers, nothing, don't want to do it again, it's not the drivers, it's some settings in my OS.
I'll appreciate the help.
I have all system specs in my profile.


My System SpecsSystem Spec
01 Apr 2011   #2
Irene

Windows 7 Home Premium 64bit
 
 

According to the Brother website, I think you may need to update your Windows 7 Printer drivers list:
Windows 7 Compatible Models | Brother


Quote:
During the initial installation of Windows 7, not all available printer drivers are listed. Clicking the Windows Update button will cause the operating system to query Microsoft's servers and download the remaining available drivers. See below to learn how to update the printer list using Windows Update.

Note: For USB and Parallel users, connect the interface cable to the Brother device while your PC is connected to the internet and the operating system will automatically download and install the drivers for your device.
  1. Open the Printers folder. Click START -> Devices and Printers
  2. Click ADD A PRINTER
  3. When the ADD PRINTER WIZARD appears, click on Add a network, wireless or Bluetooth printer
  4. Select your Brother printer from the list and click NEXT
  5. When the Install Printer Driver screen appears, click Windows Update. This will take a few minutes to contact the Microsoft server and download the additional drivers.
  6. Once the drivers list has been updated, please select your Brother printer from the list and click NEXT.
  7. Click NEXT to accept the default name of the printer.
  8. You will be asked if you want to print a test page and set the printer as the default printer. Select YES or NO. Click FINISH.
Please let us know how it goes.
My System SpecsSystem Spec
01 Apr 2011   #3
Infiltrator

Windows 7 Ultimate x64
 
 

Irene, thank you for your reply, I did the procedure as you suggested and all it did, it moved my scanner to a separate window Screenshot Uploader which showing there is a problem, still getting the same error, same in scanner properties.

btw, all seems to be normal in the device manager, no messages about any problem there.
My System SpecsSystem Spec
01 Apr 2011   #4
Irene

Windows 7 Home Premium 64bit
 
 

OK, someone has found a driver which works here:
Brother MFC 210c driver update - Window 7 Home Premium - Microsoft Answers

There is a link to a suitable driver there - I think you just need to press the 'I accept' button.
My System SpecsSystem Spec
01 Apr 2011   #5
Infiltrator

Windows 7 Ultimate x64
 
 

Not helping, printer works fine, scanner doesn't.
Maybe it is something with the ports, what should I choose here Screenshot Uploader, when I'm adding new printer ?
I tried creating new port, called it USB1 and it replaced a port "USB virtual port", in existing ports.
Tried creating on LPT1, and USB Virtual, and this new USB1, doesn't make any difference.

I don't understand how this could be a driver issue, while the printer is working fine, and the scanner worked before, I just wanted to know if there is something in OS that could block incoming data from Brother Scanner.
My System SpecsSystem Spec
01 Apr 2011   #6
Irene

Windows 7 Home Premium 64bit
 
 

I have asked for more help from other experienced members.

Hopefully they might have some more ideas.
My System SpecsSystem Spec
01 Apr 2011   #7
Infiltrator

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Irene View Post
I have asked for more help from other experienced members.

Hopefully they might have some more ideas.
I really appreciate it, thanks.
I tried to contact Brother support via e-mail, but they ask for registration and don't have my country in it, very sad. And even if I could contact them, they probably would send me to Microsoft.

Just to make clear, I searched google, all kinds of forums, searched for scanner related problems, the link you gave me, I saw it yesterday, I just tried a different driver then, one I had before Win Seven was released, when I had Vista64.

Well I really hope to find a solution here, cause reinstalling OS is pain in the ...
My System SpecsSystem Spec
01 Apr 2011   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You may need to make an exception for the scanner in Windows Firewall.

The registry cleaner could most certainly have "cleaned" needed keys.
My System SpecsSystem Spec
01 Apr 2011   #9
Infiltrator

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
You may need to make an exception for the scanner in Windows Firewall.

The registry cleaner could most certainly have "cleaned" needed keys.
I didn't find the scanner in firewall exceptions, neither any software related to the scanner nor the service Windows Image Acquisition (WIA).
My System SpecsSystem Spec
01 Apr 2011   #10
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by Infiltrator View Post
So I have this weird problem with my brother mfc scanner, suddenly stopped working, don't remember doing something big on my PC,
Quote:
except registry cleaning few days ago,
but I don't understand how this may be connected.

So i have this in my scanner properties, searched the web for a solution, didn't find any.
Screenshot Uploader

I get error 0x00000015 "The device is not ready" when I'm trying to scan.
MFC210 doesn't have drivers for Win7, it detects the device automatically, since some Win7 update, tried to install Vista64 drivers, nothing, don't want to do it again, it's not the drivers, it's some settings in my OS.
I'll appreciate the help.
I have all system specs in my profile.
Quote   Quote: Originally Posted by TVeblen View Post
You may need to make an exception for the scanner in Windows Firewall.

Quote:
The registry cleaner could most certainly have "cleaned" needed keys.
Can you find a restore point to go back to before you preformed the "registry cleaning"?

Have you tried to use a restore point to before you tried the cleaning?


Go to Services scroll down, and make sure Windows Image Acquisition (WIA) is started and set to Automatic.
This Provides image acquisition services for scanners and cameras
My System SpecsSystem Spec
Reply

 Brother MFC-210C & Win7




Thread Tools



Similar help and support threads for2: Brother MFC-210C & Win7
Thread Forum
TOSHIBA MPF 210C, 211C series estudio Drivers
Someone please help a brother out.... BSOD Help and Support
Brother HL-2140 Printer Not Working w/ Win7 Hardware & Devices
Brother releases more Win7 Drivers Drivers
please help a brother Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:28 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App