hi
i'm having a bsod and high memory usage i have one yesterday and other in 18 january canyou plase provide me some more info about it what is causing the BSOD in event logger i have kernel-power event 41 category 63 see in attach dmpo files could someone read it for me...and tell me the reason
The newest crash was caused by dot4.sys which I believe is a printer driver. I would remove it to test.
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\Minidump\033011-41496-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850 Machine Name: Kernel base = 0xfffff800`03067000 PsLoadedModuleList = 0xfffff800`032ace90 Debug session time: Wed Mar 30 16:38:22.783 2011 (GMT-4) System Uptime: 0 days 7:10:33.814 Loading Kernel Symbols ............................................................... ................................................................ ......................................................... Loading User Symbols Loading unloaded module list ................ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff880057ad23f, fffff88013f36f40, 0} Probably caused by : Dot4.sys ( Dot4!GetChannelFromHandle+f7 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff880057ad23f, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88013f36f40, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: Dot4!GetChannelFromHandle+f7 fffff880`057ad23f 44384903 cmp byte ptr [rcx+3],r9b CONTEXT: fffff88013f36f40 -- (.cxr 0xfffff88013f36f40) rax=fffffa800a1aacc0 rbx=0000000000000000 rcx=0000000000000000 rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000003 rip=fffff880057ad23f rsp=fffff88013f37920 rbp=0000000000000000 r8=fffff88013f379a0 r9=0000000000000000 r10=00000000003a201e r11=0000000000000000 r12=fffff88013f37a18 r13=fffffa800acfde40 r14=fffffa800bc1e660 r15=fffffa8007a302f0 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 Dot4!GetChannelFromHandle+0xf7: fffff880`057ad23f 44384903 cmp byte ptr [rcx+3],r9b ds:002b:00000000`00000003=?? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: hpqtra08.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880057ad23f STACK_TEXT: fffff880`13f37920 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Dot4!GetChannelFromHandle+0xf7 FOLLOWUP_IP: Dot4!GetChannelFromHandle+f7 fffff880`057ad23f 44384903 cmp byte ptr [rcx+3],r9b SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: Dot4!GetChannelFromHandle+f7 FOLLOWUP_NAME: MachineOwner MODULE_NAME: Dot4 IMAGE_NAME: Dot4.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bca90 STACK_COMMAND: .cxr 0xfffff88013f36f40 ; kb FAILURE_BUCKET_ID: X64_0x3B_Dot4!GetChannelFromHandle+f7 BUCKET_ID: X64_0x3B_Dot4!GetChannelFromHandle+f7 Followup: MachineOwner --------- 0: kd> lmvm Dot4 start end module name fffff880`0579f000 fffff880`057c7000 Dot4 (pdb symbols) c:\symbols\dot4.pdb\CB8143AB792B4362851A9E4965F49D381\dot4.pdb Loaded symbol image file: Dot4.sys Mapped memory image file: C:\Symbols\Dot4.sys\4A5BCA9028000\Dot4.sys Image path: \SystemRoot\system32\DRIVERS\Dot4.sys Image name: Dot4.sys Timestamp: Mon Jul 13 20:00:16 2009 (4A5BCA90) CheckSum: 00029327 ImageSize: 00028000 File version: 6.1.7600.16385 Product version: 6.1.7600.16385 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 3.7 Driver File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: dot4.sys OriginalFilename: dot4.sys ProductVersion: 6.1.7600.16385 FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255) FileDescription: IEEE-1284.4-1999 Driver LegalCopyright: © Microsoft Corporation. All rights reserved.
i will check if there is some kind of update on hp website, i have a photosmart c6180
and the oldest is related with what?
why its says: DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT if i have win7 64 bits?
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