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Windows 7: HP wants me to restore my computer, to set up a printer!


01 Apr 2011   #1

Windows 7 Premium, SP1 64-Bit
 
 
HP wants me to restore my computer, to set up a printer!

I recently ran into issue w/ my HP officejet printer model ended in 909n. Called HP tech support and they sent me a replacement which was an up grade to the next model up, ending in 910n.

Upon receipt, I set it up using there instructions. This included a HP removal tool. I also went into programs and deleated anything else w/ either OJ or HP in it.

The printer worked OK at first (first hr or so), when I then unplugged the printer and moved it to its permanent location. I then proceeded to preform the same steps on the other computer and laptops. All computers are running Win 7 home 32bit and on 64bit. After dealing with there tech support for 3 days at a clip of 4 hrs and I could only get the remaining computers to print and do nothing more. HP says you need to reformat all of your computers! I don't think so.

I have noticed one very odd thing, during initial setup a print-out of the system was created. The IP's ending was .187. While using a piece of there software the ip somehow changed to .101??? It does now show up on my router as .101 as well.

How do I clean the system of everything HP and install it, to make it work?

Thanks, Tom


My System SpecsSystem Spec
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01 Apr 2011   #2
Woz

Windows 7 Ultimate 64 Steve Ballmer Signature (jealous???)
 
 

Something to try (I don't know your geek level, so no offense if this is too basic)


1. Use Windows' System Restore to get your PC back to a point BEFORE you removed the old HP drivers. Then try REVO uninstaller to see if any HP software is left.

2. Download the latest drivers from HP's website and install those before plugging in the USB cable. Follow the directions given by the install software.

3. If your wireless has security enabled, make sure you have the printer configured properly (WEP/WPA/etc) and have entered the correct network passphrase.

Occasionally, wireless security can cause problems for wireless AIO printers. I had a customer with a router that wouldn't work with a wireless HP printer if the wireless security was engaged. Changing to a different brand of router fixed the problem. YMMV, of course.
My System SpecsSystem Spec
02 Apr 2011   #3

Windows 7 Premium, SP1 64-Bit
 
 

Quote   Quote: Originally Posted by Woz View Post
Something to try (I don't know your geek level, so no offense if this is too basic)
No offence taken. My geekdom is I'mdumb

Quote   Quote: Originally Posted by Woz View Post
Then try REVO uninstaller to see if any HP software is left
Other then HP or Hewlett-Packard, should I look for anything else that I wouldn't realize to be HP?

Quote   Quote: Originally Posted by Woz View Post
Download the latest drivers from HP's website and install those before plugging in the USB cable. Follow the directions given by the install software
I did the install directly from the website (up to date drivers). My entire network is wireless, there are no computers directly connected.

Quote   Quote: Originally Posted by Woz View Post
If your wireless has security enabled, make sure you have the printer configured properly (WEP/WPA/etc) and have entered the correct network passphrase
Hummm can I change the HPs configuration to WPA2? If so how? My wireless is set up as WPA2

Quote   Quote: Originally Posted by Woz View Post
Occasionally, wireless security can cause problems for wireless AIO printers. I had a customer with a router that wouldn't work with a wireless HP printer if the wireless security was engaged. Changing to a different brand of router fixed the problem. YMMV, of course.
This has been one of my concerns for some time. I'm running a D-Link and am not to fond of it. I've alway been a Linksys fan and when I have the spare change I will be purchasing a E3000
My System SpecsSystem Spec
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04 Apr 2011   #4
Woz

Windows 7 Ultimate 64 Steve Ballmer Signature (jealous???)
 
 

You should only be concerned with fully removing the HP-branded software before starting the install again.

As far as the wireless security issues go: The easiest thing you could do would be to try operating it with wireless security turned off temporarily. That will at least tell you if all other components are set up properly. I wasted hours and hours trying to get a client's printer to work wirelessly before discovering it was a wireless security incompatibility. I don't want to see anybody else waste the time like I did.

If the printer works with security disabled, you may be forced to use a USB cable until you get a new router.
My System SpecsSystem Spec
04 Apr 2011   #5

Windows 7 Pro x64
 
 

If you are setting this up as a networked printer what you need to do first is set a STATIC IP address on the printer outside the DHCP pool range of your router.
So if your router is set to give out IP address from say 192.168.1.100 to 192.168.1.150 you need to set a static IP on the printer either below .100 (like 192.168.1.50 or .99) or above the 150 (like 192.168.1.151 to 253)

Other wise it is very possible and likely that the printer will get a new IP address from the router DHCP server every time it is turned off and on or just because something happens to your network like a power outage.


Once you have set a static IP on the printer outside the DHCP pool range of the router then install the software on each PC.

The other option is if your router support it to let the printer get a IP then go into the router and lock that IP address to the printer by static assignment by MAC address. Some router support this and some don't.
My System SpecsSystem Spec
05 Apr 2011   #6

Windows 7 Premium, SP1 64-Bit
 
 

Quote   Quote: Originally Posted by Shootist View Post
If you are setting this up as a networked printer what you need to do first is set a STATIC IP address on the printer outside the DHCP pool range of your router.
So if your router is set to give out IP address from say 192.168.1.100 to 192.168.1.150 you need to set a static IP on the printer either below .100 (like 192.168.1.50 or .99) or above the 150 (like 192.168.1.151 to 253)

Other wise it is very possible and likely that the printer will get a new IP address from the router DHCP server every time it is turned off and on or just because something happens to your network like a power outage.


Once you have set a static IP on the printer outside the DHCP pool range of the router then install the software on each PC.

The other option is if your router support it to let the printer get a IP then go into the router and lock that IP address to the printer by static assignment by MAC address. Some router support this and some don't.
Thanks for this. I think my best bet is to wait until I purchase a new router and then reinstall drivers on all computers.
My System SpecsSystem Spec
05 Apr 2011   #7

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by tomween1 View Post
Thanks for this. I think my best bet is to wait until I purchase a new router and then reinstall drivers on all computers.
It really has nothing to do with whatever router you are using.

If the printer gets a Auto IP from any routers DHCP server that IP will change at some point. That will stop all PCs from connecting to the printer because the PC's are looking for the printer to be at IP address xxx.xxx.x.xxx and it now has the IP of xxx.xxx.x.YYY.

There is a built in configuration page on the printer to assign a static IP. You change it from Auto IP to static IP, give it a IP outside the DHCP range and you will be good to go. Once you do that then install the software on each PC that is going to use that printer.

Now if this printer is connected directly to one PC and you want to share it with other PCs on your LAN then you have to set it up differently then what I have described.
My System SpecsSystem Spec
05 Apr 2011   #8

win7
 
 

While you are waiting why not try Shootisit's reply? If you are using DHCP and switch off the printer and back on again it will get a new address and the other computers will not "know" about it until they scan the network. To avoid a load of grief I would try the advice given.
My System SpecsSystem Spec
06 Apr 2011   #9

Windows 7 Premium, SP1 64-Bit
 
 

Quote   Quote: Originally Posted by wilywombat View Post
While you are waiting why not try Shootisit's reply? If you are using DHCP and switch off the printer and back on again it will get a new address and the other computers will not "know" about it until they scan the network. To avoid a load of grief I would try the advice given.
It sounds great but I'm not so sure I know how to reconfigure my router (as stated). I'm also not quite sure I want to try, due to the routers temperament.
My System SpecsSystem Spec
06 Apr 2011   #10

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by tomween1 View Post
Quote   Quote: Originally Posted by wilywombat View Post
While you are waiting why not try Shootisit's reply? If you are using DHCP and switch off the printer and back on again it will get a new address and the other computers will not "know" about it until they scan the network. To avoid a load of grief I would try the advice given.
It sounds great but I'm not so sure I know how to reconfigure my router (as stated). I'm also not quite sure I want to try, due to the routers temperament.
It is NOT the router you have to reconfigure.

Have you read any of my other posts?

It is the Printer you need to set a STATIC IP on.
Once you do that everything will go SMOOTH and stay smooth for the life of the printer and PCs.
My System SpecsSystem Spec
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 HP wants me to restore my computer, to set up a printer!




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