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#1
HP wants me to restore my computer, to set up a printer!
I recently ran into issue w/ my HP officejet printer model ended in 909n. Called HP tech support and they sent me a replacement which was an up grade to the next model up, ending in 910n.
Upon receipt, I set it up using there instructions. This included a HP removal tool. I also went into programs and deleated anything else w/ either OJ or HP in it.
The printer worked OK at first (first hr or so), when I then unplugged the printer and moved it to its permanent location. I then proceeded to preform the same steps on the other computer and laptops. All computers are running Win 7 home 32bit and on 64bit. After dealing with there tech support for 3 days at a clip of 4 hrs and I could only get the remaining computers to print and do nothing more. HP says you need to reformat all of your computers! I don't think so.
I have noticed one very odd thing, during initial setup a print-out of the system was created. The IP's ending was .187. While using a piece of there software the ip somehow changed to .101??? It does now show up on my router as .101 as well.
How do I clean the system of everything HP and install it, to make it work?
Thanks, Tom