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Windows 7: Motherboard USB Failure?


03 Apr 2011   #1

Windows 7 Ultimate x64
 
 
Motherboard USB Failure?

Hello everyone, i'm new to this all so if some of my stuff comes off non-understandable just let me know and i'll try to make sense of it.

Basically my problem is yesterday while using my USB mouse I was going to add a song to my brother's Droid. He plugged in his USB connector with his phone only to see non installation or error go. We waited for about 5 minutes, and nothing. During the time my mouse "magically" stopped working and windows acted as if it was never installed.

At this point I restarted and it was fixed for 5 minutes. I then did another restart and booted up repair only to a former date. Windows then installed the mouse when I plugged it in and only that would last for 10~ minutes before dying. Now at this point no matter what I do it doesn't even seem to detect it or know of it's existence if plugged into any of my 4 ports. Even if I go into device manager and show hidden there is no hidden devices, nothing.

I am led to believe possibly it's not dead due to the factor I can plug in my mouse and see the laser turn on, plug in my phone and watch it charge (although it won't read it or let me open it's folders), and other stuff that requires it to at least power my stuff.

What i've tried:

- Restarting.
- Windows Hardware Tool (For troubleshooting).
- Unplugging computer for a few minutes (from outlet) and plugging it back in.
- Uninstalling all drivers, restarting and having it reinstall.
- Disable/Enable all drivers.
- Try the mouse in all ports.

All of these seem to do nothing towards the situation and it's still as if Windows does not recognize that my mouse is even plugged in.

Anyone have a fix or can confirm the USB connector (thing) on my motherboard is dead?


My System SpecsSystem Spec
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03 Apr 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello Vodius. Welcome to the Forum.

Test your mouse by plugging it into another computer.

If mouse tests good, then perform a System Restore to a date before the Droid got plugged in.

If that does nothing then enter your BIOS and check that the USB configuration is set correctly, and all functions are enabled.
My System SpecsSystem Spec
04 Apr 2011   #3

Windows 7 Ultimate x64
 
 

Thank you for the welcome.

I have done all of those. The system restore restored nothing. The BIOS shows it's all enabled. I do find that some ports are actually dead. On the back 2/4 are not working (as it won't even light up the laser on the mouse).

It just makes no sense.
My System SpecsSystem Spec
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04 Apr 2011   #4

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
04 Apr 2011   #5
Microsoft MVP

Windows 8.1 Pro with Media Center 64 bit
 
 

USB ports have an over current protection circuit built into them. If you try to draw to much current they will shut down to prevent damage. To reset it you need to completely drain all power. Power down your PC, then unplug or turn off the power supply mains. Then press the power button on your case. The power LED should briefly light up and then fade out. Now plug it back into the wall socket and power up normally. Hopefully they will be working again, if not they may in deed be damaged.
My System SpecsSystem Spec
16 Aug 2014   #6

Win 7 professional
 
 
Don't be too quick

This is a post that follows the original by a couple of years - but it is important to think first!

I just had a similar failure - all USB devices fail and won't respond to any attempt to update drivers, applications, conflicting programs... I was ready to get my tools, a soldering iron, magnifying lamp and a hammer but first I had the opportunity to install a backup drive that I had placed an image on, for this very reason. My computer came to life with all USB devices working fine. I still don't know the mode of failure with the old disk but may be looking at a drive problem. My first SSD may have lasted just 1 year. Lesson is that my motherboard and all of her components are just fine.
My System SpecsSystem Spec
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 Motherboard USB Failure?




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