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Windows 7: Devices and Printers does not load


17 Apr 2011   #1

Windoes 7 Professional 32 bit ver 6.1
 
 
Devices and Printers does not load

Windows 7 v6.1 32 bit. PC on home network, Two PCs on cable and up to five on wireless. Network Printer. The Devices and Printers page of Control Panel will not load. Green bar starts across the top of the screen but does not complete. Printer still works with MS Office programs. Logitech Web Cam also works. The page opens in Safe Mode. The page does not open when all startup items are disabled in MSConfig. Any ideas?

My System SpecsSystem Spec
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17 Apr 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Normally because of a failing/failed device in your system.

Open up Device Manager and see if anything in the system has a yellow triangle on it.
My System SpecsSystem Spec
17 Apr 2011   #3

Windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Normally because of a failing/failed device in your system.

Open up Device Manager and see if anything in the system has a yellow triangle on it.
I have this problem, the disks have a yellow triangle.

Cant find dvd-rom in my computer, looked up in device manager.

Windows 7 x64 ultimate.

Edit: Oh and i recently upgraded from windows vista to windows 7 and had priory to this none of this troubles.
My System SpecsSystem Spec
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17 Apr 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

If you expand the disk drives and right click on the problem drive and choose Properties, on the General tab there will be a message and code referring to the cause of the problem.
My System SpecsSystem Spec
17 Apr 2011   #5

Windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
If you expand the disk drives and right click on the problem drive and choose Properties, on the General tab there will be a message and code referring to the cause of the problem.
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
My System SpecsSystem Spec
17 Apr 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

So this is where we can't go any further without more information on your system.

There is a section at the left bottom of your post window that says "My System Specs" > click that, then click "Update my System Specs" and fill that out the best you can to start.

Is this PC a desktop or Laptop?
Home Built or Store Bought (Brand & Model #)?
Is the error triangle on the hard drive(s) or just the CD/DVD drive?

If it's the disk drives then I'm guessing that you will need to install the chipset drivers for your system, but where you would get them and how you would install them or even if they are indeed needed depends on the answers.

If it is only the CD/DVD drive then you could have the UpperFilters issue, which has a different solution.
My System SpecsSystem Spec
17 Apr 2011   #7

Windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Is this PC a desktop or Laptop?
Home Built or Store Bought (Brand & Model #)?
Is the error triangle on the hard drive(s) or just the CD/DVD drive?

If it's the disk drives then I'm guessing that you will need to install the chipset drivers for your system, but where you would get them and how you would install them or even if they are indeed needed depends on the answers.

If it is only the CD/DVD drive then you could have the UpperFilters issue, which has a different solution.
Laptop. Bought at store. In device manager its both on the hard drive and the cd/dvd-rom. However the hard drives show up in my computer and i dont seem to have any problems with it either. While the dvd-rom doesnt show up in my computer and i cant use it at all.(it does however function psychially)

One question: In my system info it is said that i have a x86 based system, is it then wrong to use x64 operative system?
My System SpecsSystem Spec
17 Apr 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

My understanding is that you wouldn't be able to install the 64 bit OS on a system that could not do 64 bit. The installer would say no.

What you want to do is go to the laptop manufacturer's website, look up your exact model, go to the drivers or downloads page, and look for the chipset drivers for your laptop. Also see if there are any AHCI/RAID drivers (if you have a SATA drive in that laptop, of course).

Install these to see if it clears up the Device Manager issue. If your system already has the drivers installed you will be informed by the installer.
My System SpecsSystem Spec
17 Apr 2011   #9

Windows 7 ultimate 32 bit
 
 

Quote   Quote: Originally Posted by TVeblen View Post
My understanding is that you wouldn't be able to install the 64 bit OS on a system that could not do 64 bit. The installer would say no.

What you want to do is go to the laptop manufacturer's website, look up your exact model, go to the drivers or downloads page, and look for the chipset drivers for your laptop. Also see if there are any AHCI/RAID drivers (if you have a SATA drive in that laptop, of course).

Install these to see if it clears up the Device Manager issue. If your system already has the drivers installed you will be informed by the installer.
I did get the chipset driver, installed and restarted. Nothing happend, though.
There were no ahci/raid drivers, however there is a sata driver for an almost similar laptop. Should i try it?
My System SpecsSystem Spec
17 Apr 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

How similar?
If they don't have the driver for your laptop it may not work or worse.
Your call.
My System SpecsSystem Spec
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 Devices and Printers does not load




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