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#21
I can't tell you what to do. But, if it were mine, I would first open it up and make sure all of the cables to the HD were properly connected and in good shape, I may even try to plug the sata cable into a different port. If none of that helps, I would put another hard drive in with a new sata data cable. Even though the test says the hd is OK, everything you are telling me sounds like the hard drive. These things are difficult to diagnose by email, but that is what it seems to me. It is your decision. That HD is somewhere around $45 US. I don't know about there and with the diagnosis from Dell, it would be a gamble. Keep in touch and let me know how it works out. If you cannot access the HD, there is very little that I know to tell you.