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Windows 7: cannot install wireless printer


14 May 2011   #1

Windows 7 ultimate x64
 
 
cannot install wireless printer

Have a wireless Lexmark printer for three computers, (His, Hers, Laptop). All were working great. I set up (tried) Homegroup. Piece of cake for Hers and Laptop. His gets "This computer cannot connect to a Homegroup" message - another problem. Hers tried to do 2-sided printing, used to work great but could not now. I noticed that the printer on Hers was now named Laptop. We only use the Laptop for traveling. So I removed Laptop printer on Hers and tried to add the printer. Now I cannot add the printer, it tries, gets to the "installing printer popup and hangs forever with no CPU usage. I cannot cancel. The only way to go on is to restart. Have tried the following all without success. Deleted the printer and the printer drivers. Installed the drivers from DVD. Tried to add printer. Hangs as described above. Plus tried everything else I could think of, removing printer, adding printer, etc.. Help! & Thanks. Printing works AOK from His.


My System SpecsSystem Spec
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14 May 2011   #2

Windows 7 Ultimate 64 bit
 
 

what is the model of the Lexmark printer?

can you give us some specs for each of the three printers, please?
My System SpecsSystem Spec
14 May 2011   #3

Windows 7 ultimate x64
 
 
can't install wireless printer

There is only one printer, a Lexmark X9575, a great printer I have had for a couple of years with no problems at all. There are three computers. All computers have always worked perfectly with the wireless printer until I set up the Homegroup. The only problem now is that I cannot install the wireless on the computer I have called Hers. It worked OK as a wireless printer before that. I have disabled Homegroup on the Hers computer but it makes no difference. Even after deleting the printer and the driver I cannot install it. Thanks.
My System SpecsSystem Spec
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15 May 2011   #4

Windows 7 Ultimate 64 bit
 
 

I'm at a loss. My only suggestion is to use System Restore to revert all three computers to a state before the Homegroup was created. Maybe others can offer more guidance than I can here.
My System SpecsSystem Spec
Reply

 cannot install wireless printer




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