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Windows 7: Problem printing to specific network printer

18 May 2011   #1

Windows 7 Pro
 
 
Problem printing to specific network printer

Hi guys, I have a problem that I can't seem to figure out. I have an office and in my test group I have two windows xp machines and two windows 7. I also have two printers on the network that have IP's of .99 and .116.

The two XP machines will print to both without any problems. However, both Windows 7 machines will only print to the .116 printer, even when told specifically to print to the .99. I'm lost as to where to even begin troubleshooting this problem. Any suggestions?


My System SpecsSystem Spec
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18 May 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

If your Windows 7 machine is part of a Homegroup it can only share with other Win 7 computers in the Homegroup.

Check this WSF thread for the solution to your problem. XP to 7 Printer sharing
My System SpecsSystem Spec
18 May 2011   #3

Windows 7 Pro
 
 

Hi Seavixen, thanks for taking the time to reply. I checked the homegroup setting and it was turned on on one of the Windows 7 computers and off one two others. Just to be sure I turned it off on both but still nogo printing to the .99 computer. Let me give you a little more info about our setup.

It's directly on our network, not shared from another PC. It's a Ricoh 2051 and the current driver is v1.2.0.0 which according to the Ricoh website is the latest version.

What I've done is print a test page to both printers (with the expectation of one page printing on each printer). However, they both print on one printer. When I look at the test page info it tells me the date, time, etc. The printer name shows the correct names, it's just that the 192.168.111.99 prints off of 192.168.111.116. Like i was saying, printing from any XP box works fine, from any Windows 7 box doesn't.

I'm attaching images of the two test pages. Maybe something on them will help figure this out? They are high quality iPhone 4 pics

Also as a last ditch effort, I removed the .116 printer and printed a test page to .99 and it STILL printed on .116. I'm starting to think this might be something wrong in the router, but I don't understand why XP systems work fine.


Attached Thumbnails
Problem printing to specific network printer-photo-2.jpg   Problem printing to specific network printer-photo-1.jpg  
My System SpecsSystem Spec
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18 May 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

Make sure that Homegroup is disabled on your Windows 7 PC, and then give the three computers the same workgroup name, the default is ....errr.... workgroup, strangely enough, but you can use any name you like as long they're the same.

Turn off password protected sharing as well on your Win 7 computer and make sure Network Discovery is turned on.

You may also need to install the LLTD Responder on your XP computer (s). Download details: Link Layer Topology Discovery (LLTD) Responder (KB922120)
My System SpecsSystem Spec
18 May 2011   #5

Windows 7 Pro x64 (1), Win7 Pro X64 / WinXP Pro x86 on (2)
 
 

Quote   Quote: Originally Posted by che85mor View Post
Hi guys, I have a problem that I can't seem to figure out. I have an office and in my test group I have two windows xp machines and two windows 7. I also have two printers on the network that have IP's of .99 and .116.

The two XP machines will print to both without any problems. However, both Windows 7 machines will only print to the .116 printer, even when told specifically to print to the .99. I'm lost as to where to even begin troubleshooting this problem. Any suggestions?
Let me get this straight...

You have an office network (or workgroup) that has two WinXP machines and two Windows 7 machines in it, and you have two true "network printers" .116 and .99. The two printers are not hosted by any PC, but rather are "self-sufficient network printers" and are simply connected by Ethernet cable directly to the router.

Thus all six devices are connected to your router and all six devices have their own IP addresses.

You can print to either of the .99 or .116 network printers from either of the two WinXP machines, but you can only print to the .116 printer from both Windows 7 machines. I don't see how you could actually specify printing to .99 and it goes to .116, so that's something you should clarify with a better description of how you're "specifying to print on .99, from what application, etc." and what happens next. Screenshots of the dialog process would be helpful, if relevant and informative.


First, what do you see on your Windows 7 machines when you do Start -> Devices and Printers? What printers do you have installed, and which one has a green check next to it (showing "default printer")? Again, screenshot would be helpful.

And, for contrast, what do you see on your WinXP machines when you do the same thing?

Do you see BOTH the .99 and .116 printers? If not, then you haven't installed the missing printer properly into Windows 7, and that's one issue and needs to be addressed.


If you do see BOTH printers, when you right-click on either one, and select "Printing Properties" and then the ABOUT tab, do you see drivers installed? Are they right?

Again, what do you see in WinXP for the equivalent information display? I think WinXP only has "Properties" and "Printing Preferences", whereas Windows 7 adds a third subset named "Printing Properties"... but you can see pretty much the same information in both environments. Certainly network printers MUST be installed (using TCPIP ports) into both WinXP and Windows 7, in order to make them available for use. If they're recognized and built-in supported printers in Windows 7, the drivers should be instantly obtained from the "Driver Store" folder, otherwise you may need to get them from the manufacturer's web site.

I'm still just asking for a bit more information here, since I don't understand how it is possible for you to specify the .99 printer in a printing function (say from WORD) and have it go to a different printer like .116. I'm trying to get a better understanding of what PRINTERS looks like in your Windows 7 setup right now.

Again, screenshots are worth 1000 words. Comparing the WinXP setup to the Windows 7 setup
My System SpecsSystem Spec
18 May 2011   #6

Windows 7 Ultimate 64bit
 
 

I'd personally remove the printers from the Win 7 machines and start again making sure you are choosing the right printer each time.
My System SpecsSystem Spec
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 Problem printing to specific network printer




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