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Windows 7: Stuttering/Freezing


19 May 2011   #1

Windows 7 Home Premium 64-bit
 
 
Stuttering/Freezing

Hi,

I had an issue in the past where I installed a 32-bit version of a program and it messed everything up. You can take a look at this thread for more information.

http://www.sevenforums.com/hardware-...-computer.html

I had to do a repair install in order for my computer to run properly again. However, 3/4 months after the repair install, my computer is acting strange. It constantly stutters/freezes every 5-10 seconds or so. When I browse the internet, it freezes for about 5 seconds before it resumes; when I open up anything, it freezes before it starts; when I play a game, it lags/freezes randomly for a good 3-5 seconds.

I have no idea what happened or if this has anything to do with the "repair install". I assume it does and I am asking you guys if anything can be done to fix this issue before a complete format of my system.

My System SpecsSystem Spec
.

19 May 2011   #2

Windows 7 Ultimate 64 bit
 
 

If this began 3 or 4 months after the repair install, it is probably not related to it.

I think you should check for malware.


Please download Malwarebytes' Anti-Malware and save it to a convenient location.
  1. Right click on mbam-setup.exe and select Run as administrator
  2. Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):
    • Update Malwarebytes' Anti-Malware
      Launch Malwarebytes' Anti-Malware
  3. Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
  4. Select the Scanner tab. Click on Perform quick scan, then click on Scan.
  5. Leave the default options as it is and click on Start Scan.
  6. When done, you will be prompted. Click OK, then click on Show Results.
  7. Check (tick) all items except items in the C:\System Volume Information folder and click on Remove Selected.
  8. After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.


====================================================

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.
    Quote:
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
My System SpecsSystem Spec
23 May 2011   #3

Windows 7 Home Premium 64-bit
 
 

Here is my log from the online scanner. Malware bytes did not find anything.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6522
# api_version=3.0.2
# EOSSerial=dc4d5e1791355a4caf8ddb6a650f68b1
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-05-24 12:11:38
# local_time=2011-05-23 08:11:38 (-0500, Eastern Daylight Time)
# country="Canada"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=768 16777215 100 0 13894122 13894122 0 0
# compatibility_mode=1797 16775165 100 94 79595 41776015 0 0
# compatibility_mode=5893 16776573 100 94 0 57726116 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=425910
# found=4
# cleaned=0
# scan_time=13232
C:\Users\Jimmy\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29\2f03ffdd-33361104 Java/TrojanDownloader.OpenStream.NCA trojan (unable to clean) 00000000000000000000000000000000 I
C:\Users\Jimmy\Desktop\Downloads\StepMania-3.9a.exe Win32/OpenCandy application (unable to clean) 00000000000000000000000000000000 I
C:\Users\Jimmy\Downloads\Compressed\Internet_Download_Manager_6.05_Build_10_Final.rar multiple threats (unable to clean) 00000000000000000000000000000000 I
C:\Users\Jimmy\Downloads\Programs\frostwire-4.21.7.windows.exe Win32/OpenCandy application (unable to clean) 00000000000000000000000000000000 I
My System SpecsSystem Spec
.


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 Stuttering/Freezing




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