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Windows 7: Asus laptop battery won't charge

22 May 2011   #1
AdiW

Windows 7 Home Premium 64bit
 
 
Asus laptop battery won't charge

Hi

We have an ASUS K52Jr purchased in April last year. At the start of this year the hard drive packed it in while I was trying to download something on ITunes and it would not start up again. We were moving and so didn't get around to taking it in for a couple of months. Anyway, a couple of weeks ago we went it in to ASUS and the hard drive was replaced under warranty (2-year warranty).

The laptop is working fine now on AC power but the battery will not charge. I've tried shutting it down, taking the battery out, restarting it and putting the battery in while it's on, but no dice. I've also tried uninstalling and reinstalling the power management driver from "Device Manager". It was saying "plugged in, charging" on the battery icon but the "power bar" on the icon would stop moving within a few seconds of putting the battery back in and the power level would stay at 0%. Yesterday it started saying "plugged in, not charging".

Is this because the battery was left in the laptop while it wasn't working? Is it just coincidental that the problem started after the hard drive was replaced? I am not against getting a new battery but I don't want to fork out for that and then find out the battery wasn't the problem. Is there something else we should try?


My System SpecsSystem Spec
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22 May 2011   #2
James Colbert

 
 

You can likely take the battery to a service center to have it checked, or find someone with a laptop that uses the same battery to see if yours will charge. Of course, it never hurts to have an extra battery around.

Incidentally, I think it a good practice to somehow 'mark' those removable components to ensure that no monkey business has taken place with the servicer. Most are reputable, but as in all occupations, there are those who are willing to excercise immoral practices.

Also of possible help, I haven't checked any of these links, but you should find some useful info:

http://www.dummies.com/how-to/conten...s-battery.html

http://www.google.com/search?q=how+t...x=&startPage=1



James
My System SpecsSystem Spec
22 May 2011   #3
AdiW

Windows 7 Home Premium 64bit
 
 

Thanks James

I will check out those links.

Should have mentioned - the service people told me to remove the battery before sending the laptop in so I did. Therefore, they could not have tampered with the battery itself
My System SpecsSystem Spec
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 Asus laptop battery won't charge




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