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Windows 7 - USB stick problem - error 31 |
05-26-2011
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#1 | | Windows 7 Home Premium 32bit SP1 |
USB stick problem - error 31 Hi all,
I have problem with my Huawei K3715 dongle. It won't let me connect to the internet, I keep getting RAS error code 31: Mobile connection not possible. - Set your current mobile device as the default device in the 'Manage Devices' view - Ensure that no other programs are using your mobile device and try again in a short while - Delete the device in the 'Manage Devices' view, add it back again, and then try connecting. If this error persists, please contact Support at your mobile network operator. Support information: RAS error code 31
It's working perfectly okay on XP (SP3), but seems to have serious problems with my Windows 7, no matter how many times I uninstalled and installed the drivers. Updated firmware, updated software, performed system restore, nothing worked. I shall give up very soon, throwing the darn thing out the window  I really wouldn't want to make a clean install, it would take ages to transfer back everything to my pc. Really hoping that someone has a solution to this problem | My System Specs | | OS Windows 7 Home Premium 32bit SP1 |
05-26-2011
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#2 | | Windows 7 Enterprise x64 no SP |
Double check if you have the right drivers for Windows 7 32 bit ( may called x86).
Unlike softwares, drivers are made for each windows edition. | My System Specs | | System Manufacturer/Model Number Custom Built PC OS Windows 7 Enterprise x64 no SP CPU Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz 36°C Motherboard Gigabyte Technology Co., Ltd. Z68X-UD3-B3 (Socket 1155) 40°C Memory 4GB Hyperx 1600MHz stock XMP Graphics Card Asus GTS 450 stock or 900-1800, 1804 memory Sound Card Realtek High Definition Audio Monitor(s) Displays Samsung SyncMaster SA350 (SMS24A350H) Screen Resolution 1920x1080 pixels, 32 bits, 60 Hz Keyboard Trust Isla Wired Keyboard Mouse Gigabyte ECO600 (with extended usb wireless adapter) PSU 500W Coolink Case Cooler Master Elite 335 Cooling Cooler Master Hyper 212 Plus single fan Hard Drives 64GB Silicon Power E20 SSD (Intel SRT cache);
488GB Western Digital WDC WD5002AALX-00J37A0 38°C (cached);
733GB SAMSUNG SAMSUNG HD753LJ 27°C; Internet Speed down: 27 Mbps, up: 12 Mbps Other Info Optical Drive: TSSTcorp CDDVDW SH-S223F
Printer: HP Photosmart C5280 All-in-one
Genius G-Pen F610 (PenPad)
Genius 2.0 speakers, JBL speakers, Technics RPF880 Headphones
soft: Gdata, Zemana Antilogger, Nero, MSI Afterburner, Core Temp, CPUZ, Auslogics Disk Defrag |
05-26-2011
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#3 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 |
Hi! murron, welcome to 7F
Your dilemma sounds similar to this one where you have tried everything: usb stick detection problem
Go to this post #4 by Bill2 in the same thread, and use the link provided there: usb stick detection problem
It may be as taupuz the OP was having trouble with drive letters, yours may be similar.
Follow these instructions provided to clear the conflict, and see if it helps your situation: Cruzer flash drive could not be detected due to drive letter conflict
The fix is the same even if you do not have a Cruzer drive. | My System Specs | | System Manufacturer/Model Number Gateway DX4831e OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU Knowing Gateway it is probably just a 300watter. Case Mid-Tower Desktop Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
Browsers: IE8.0.7601.17514, FireFox 11.0, System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. |
05-26-2011
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#4 | | |
Hello murron and welcome to Seven Forums.
Part of the problem might be the age of the dongle (when it was manufactured by Huawei.) They may not have upgraded their drivers to work with Windows 7. It's possible they might have a Vista driver that would work in compatibility mode although I didn't see one.
Have you contacted their support team to see if they actually have a driver for 7? Technical Support - Welcome to Huawei.com | My System Specs | | System Manufacturer/Model Number Sony Vaio VPCEB47GM Laptop OS Win 7 Pro 64-bit CPU Intel i5 2.4 Ghz Memory 8GB DDR3 Graphics Card Intel HD 3000 Sound Card IDT High Definition Monitor(s) Displays 15.6 WGXA Anti-Glare LED Screen Resolution 1280x800 Hard Drives 640Gb 7200rpm |
05-26-2011
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#5 | | Windows 7 Home Premium 32bit SP1 |
Thanks for the responses, everyone.
Anak, although I had no conflicting drive letters, I tried the link you provided said. No success 
Marsmimar, there is no such thing as support team for Huawei. I have found a Win 7 driver in a 2 year old thread (their forum has closed down since), but it didn't help me either. | My System Specs | | OS Windows 7 Home Premium 32bit SP1 |
05-26-2011
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#6 | | Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 |
Have you seen this link? There seems to be two solutions that may work. Huawei E220 driver for Windows 7 Read the whole thread.
Of course you would have to substitute the 3715 wherever it says 220.
I did not go into exploring the links that kabous0834 or driekwartappel provided in the above link, but there may be firmware for your 3715 listed at those links. | My System Specs | | System Manufacturer/Model Number Gateway DX4831e OS Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1 CPU Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors Motherboard Gateway H57M01 133 megahertz Memory 6GB of 1,333MHz DDR3 SDRAM Graphics Card 32MB Intel Graphics Media Accelerator HD IGChip Sound Card Realtek High Definition Audio Monitor(s) Displays Gateway HX2000 20inch TFT active matrix TN Screen Resolution 1600 x 900 x 59 hertz Keyboard MS 'Natural' Standard PS/2 Enhanced 101-102 Key Mouse Gateway USB wired optical PSU Knowing Gateway it is probably just a 300watter. Case Mid-Tower Desktop Hard Drives WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
HP Photosmart Plus B210a e_series AIO Printer
Four card readers, and Four USB 2.0 Internet Speed Verizon FIOS 24.57Mbps Down - 5.68Mbps up Other Info BIOS: American Megatrends Inc. P01-A0 11/17/2009
Browsers: IE8.0.7601.17514, FireFox 11.0, System Specs by Belarc.
Join Date March 27th 2010 at 10:44:15 AM. USB stick problem - error 31 problems? All times are GMT -5. The time now is 09:49 AM. |  |