Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Laptop Non-Responsive When Wakes Up From Sleep


28 May 2011   #1

 
 
Laptop Non-Responsive When Wakes Up From Sleep

I've had an HP dv5t laptop for about a year and a half (see specs), and so far (knock on wood) it's been pretty much perfect EXCEPT for one problem that has been happening on and off for the last several months. It occurs about once or twice a month for no apparent reason --- and I don't know if this this is a hardware or a software problem. What happens is that all of a sudden, for no reason my keyboard and touchpad/mouse are completely non-responsive -- and the only thing I can do is use the power button to shut down. When I reboot everything seems fine, until the next time it happens, a week or two later. It can happen when the laptop is running, but more often it happens when I open the lid after the system has been in Sleep mode. (I keep the laptop in 'Sleep' mode all the time when the lid is closed, and only fully "shut down" once in a while.) Everything seems to load properly --- the Desktop looks perfect and all my apps/icons are there, but the mouse won't move and the keyboard doesn't respond.

I'm afraid that my system is heading for a major problem and I'm trying to avoid it, if I can. I certainly don't want to have to send it in to HP for a repair --- as I've heard the horror stories. So I'm hoping that this will be a familiar problem to someone, that I can handle myself. What do you think?


My System SpecsSystem Spec
.

29 May 2011   #2

 
 

Uh oh! Does the lack of response mean that I've got an unsolvable problem? Does anyone have any thoughts as to what the problem could be?
My System SpecsSystem Spec
29 May 2011   #3

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hey Imperfect, you'll need to try out a few things to isolate the problem.

1) First, update your video drivers.

2) Run the power troubleshooter.

Open the Power troubleshooter

3) Try out the steps on MS support page for such issues.

How to troubleshoot performance issues with standby, hibernate, and resume in Windows Vista

This includes the clean boot procedure which helps identify rogue drivers.

4) If nothing works run a sfc scan.

SFC /SCANNOW Command - System File Checker

5) Try swapping with a ps2 mouse if you're using a usb one or try swapping the usb port.

Let us know so we can suggest alternatives if these dont work.
My System SpecsSystem Spec
.


Reply

 Laptop Non-Responsive When Wakes Up From Sleep




Thread Tools



Similar help and support threads for2: Laptop Non-Responsive When Wakes Up From Sleep
Thread Forum
Laptop wakes up from sleep, then crashes after a few seconds. BSOD Help and Support
BSOD my laptop turns off when it wakes up from sleep mode. BSOD Help and Support
Solved GA-EP35-DS3L sleep and KVM switch wakes comp from sleep General Discussion
Solved Laptop wakes up from sleep to hibernate Performance & Maintenance
My laptop wakes immediately after I put it to Sleep mode General Discussion
Laptop Wakes Up Seconds After Going To Sleep General Discussion
Laptop wakes from sleep automatically BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:15 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33