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Windows 7: USB3 doesn't seem to be operational


28 May 2011   #1

Windows 7
 
 
USB3 doesn't seem to be operational

My mobo specs are included in my profile. It's an Asus mobo. Just the other day I purchased a Seagate GoFlex Desk USB 3 External drive.

I have checked my settings in Device manager and it appears that I only have "high speed" performance.I have the latest NEC drivers from Asus. If I try to connect the drive to a USB 2 port, I get a message saying that the device would operate faster in Superspeed. I don't get such a balloon when I connect the drive to the blue USB3 port.

Any ideas on how to get my drive to run at USB3? I need to make an entire system backup and it's dang slow right now...averaging 35 MB/sec.

My System SpecsSystem Spec
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28 May 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Have you tried it out? Pick a file of known size. Copy it to the drive connected to USB 3.0. Time how long it takes. Connect the drive to a USB 2.0 port. Copy the same file to the drive and time it. The USB 3.0 should transfer faster. If your USB 3.0 ports are only running at 2.0 speeds, it seems that you should get the same balloon warning about conecting it to a faster port. If you used the driver from the DVD for your MB, see if there is an updated driver on Asus website. The drivers are located Here.
My System SpecsSystem Spec
29 May 2011   #3

Windows 7
 
 

yup. i tried it...i am running at about the same speed. I am using a folder that is over 9 GB in size and for both the USB3 and USB 2 plug, I am getting about 19 MB/sec. However, just checked and the speed has leveled off to 15 MB/sec. Redownloading the drivers from Asus was the first thing I did. I also checked my BIOS settings and USB 3 is enabled.
My System SpecsSystem Spec
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29 May 2011   #4

Windows 7 Ultimate x64
 
 

Hi sammy 888,

Try using the Renasas drivers, you can find them here; Download Asus Rampage III Black Edition Renesas USB3.0 Driver 2.0.32.0 WHQL Driver for Windows XP / Windows Vista / Windows XP X64 / Windows Vista64 / Windows 7 / Windows 7 x64 - Softpedia
They are for the wrong board but that should not make a difference

When you have these drivers installed Use ATTO; Download ATTO Disk Benchmark v2.34 | techPowerUp
to read the speed of your drive and post the results here.

I hope this helps
My System SpecsSystem Spec
29 May 2011   #5

Windows 7
 
 

Hi Pooch,

Here you go....attached is a snippet of my numbers.


Attached Images
 
My System SpecsSystem Spec
29 May 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Tour speeds are much better than mine.
5400RPM disk USB 3.0
USB3 doesn't seem to be operational-usb3.png

7200RPM disk USB 3.0
USB3 doesn't seem to be operational-usb3-1.png


My System SpecsSystem Spec
31 May 2011   #7

Windows 7
 
 

I wasnt able to determine if I have a 5400 rpm drive or not.
I guess then my HDD is running at USB 3?
My System SpecsSystem Spec
31 May 2011   #8

Windows 7 Home Premium 64 bit
 
 

Hello,
you should see the following in the Device manager........
USB3 doesn't seem to be operational-usb.jpg

If not, make sure that the NEC USB 3.0 Controller is enabled in the BIOS.
Name:  USB2.JPG
Views: 44
Size:  33.4 KB


My System SpecsSystem Spec
31 May 2011   #9

Windows 7 Ultimate (x64) SP1
 
 

Your speeds are great. This is a WD My Book USB 3.0

Name:  WD_USB3.0.PNG
Views: 34
Size:  60.0 KB


My System SpecsSystem Spec
31 May 2011   #10

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Sammy888 View Post
Hi Pooch,

Here you go....attached is a snippet of my numbers.
Looks really good to me lol .... There can be no doubt that it is working
Quote   Quote: Originally Posted by Sammy888 View Post
I wasnt able to determine if I have a 5400 rpm drive or not.
I would guess 7200 rpm

PS depending on what you copy to the drive you will get different speeds this is quite normal
My System SpecsSystem Spec
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 USB3 doesn't seem to be operational




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