USB3 doesn't seem to be operational

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  1. Posts : 156
    Windows 7, Windows 10 Pro
       #1

    USB3 doesn't seem to be operational


    My mobo specs are included in my profile. It's an Asus mobo. Just the other day I purchased a Seagate GoFlex Desk USB 3 External drive.

    I have checked my settings in Device manager and it appears that I only have "high speed" performance.I have the latest NEC drivers from Asus. If I try to connect the drive to a USB 2 port, I get a message saying that the device would operate faster in Superspeed. I don't get such a balloon when I connect the drive to the blue USB3 port.

    Any ideas on how to get my drive to run at USB3? I need to make an entire system backup and it's dang slow right now...averaging 35 MB/sec.
      My Computer


  2. Posts : 26,863
    Windows 11 Pro
       #2

    Have you tried it out? Pick a file of known size. Copy it to the drive connected to USB 3.0. Time how long it takes. Connect the drive to a USB 2.0 port. Copy the same file to the drive and time it. The USB 3.0 should transfer faster. If your USB 3.0 ports are only running at 2.0 speeds, it seems that you should get the same balloon warning about conecting it to a faster port. If you used the driver from the DVD for your MB, see if there is an updated driver on Asus website. The drivers are located Here.
      My Computer


  3. Posts : 156
    Windows 7, Windows 10 Pro
    Thread Starter
       #3

    yup. i tried it...i am running at about the same speed. I am using a folder that is over 9 GB in size and for both the USB3 and USB 2 plug, I am getting about 19 MB/sec. However, just checked and the speed has leveled off to 15 MB/sec. Redownloading the drivers from Asus was the first thing I did. I also checked my BIOS settings and USB 3 is enabled.
      My Computer


  4. Posts : 1,524
    Windows 7 Ultimate x64
       #4

    Hi sammy 888,

    Try using the Renasas drivers, you can find them here; Download Asus Rampage III Black Edition Renesas USB3.0 Driver 2.0.32.0 WHQL Driver for Windows XP / Windows Vista / Windows XP X64 / Windows Vista64 / Windows 7 / Windows 7 x64 - Softpedia
    They are for the wrong board but that should not make a difference

    When you have these drivers installed Use ATTO; Download ATTO Disk Benchmark v2.34 | techPowerUp
    to read the speed of your drive and post the results here.

    I hope this helps
      My Computer


  5. Posts : 156
    Windows 7, Windows 10 Pro
    Thread Starter
       #5

    Hi Pooch,

    Here you go....attached is a snippet of my numbers.
    Attached Thumbnails Attached Thumbnails USB3 doesn't seem to be operational-usb3_test.jpg  
      My Computer


  6. Posts : 26,863
    Windows 11 Pro
       #6

    Tour speeds are much better than mine.
    5400RPM disk USB 3.0
    USB3 doesn't seem to be operational-usb3.png

    7200RPM disk USB 3.0
    USB3 doesn't seem to be operational-usb3-1.png
      My Computer


  7. Posts : 156
    Windows 7, Windows 10 Pro
    Thread Starter
       #7

    I wasnt able to determine if I have a 5400 rpm drive or not.
    I guess then my HDD is running at USB 3?
      My Computer


  8. Posts : 1,996
    Windows 7 Home Premium 64 bit
       #8

    Hello,
    you should see the following in the Device manager........
    USB3 doesn't seem to be operational-usb.jpg

    If not, make sure that the NEC USB 3.0 Controller is enabled in the BIOS.
    USB3 doesn't seem to be operational-usb2.jpg
      My Computer


  9. Posts : 3,028
    Windows 7 Ultimate (x64) SP1
       #9

    Your speeds are great. This is a WD My Book USB 3.0

    USB3 doesn't seem to be operational-wd_usb3.0.png
      My Computer


  10. Posts : 1,524
    Windows 7 Ultimate x64
       #10

    Sammy888 said:
    Hi Pooch,

    Here you go....attached is a snippet of my numbers.
    Looks really good to me lol .... There can be no doubt that it is working
    Sammy888 said:
    I wasnt able to determine if I have a 5400 rpm drive or not.
    I would guess 7200 rpm

    PS depending on what you copy to the drive you will get different speeds this is quite normal
    Last edited by pooch; 31 May 2011 at 03:40. Reason: added more
      My Computer


 
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