Windows 7 - Incorrect serial numbers

I have a very odd situation. I have two external Western Digital hard drives. They were both purchased in two different years. One in 2011 and one in 2010. Sadly the one brought in 2010 is having hardware issues. Thankfully it is under warranty. Sadly the serial number is incorrect on the hard drive. At first I thought this was a simple mistake. The consumer rep wanted to test my other hard drive's serial number to see if this issue was on his end. Turns out BOTH hard drives have incorrect serial numbers.

So, now I have send them pictures by email to prove to them that I own these hard drives and to show them the serial numbers.

Has anyone ever experienced this with Western Digital?

Both have the wrong serial numbers. I have never heard of such a thing. Where did you buy these hard drives ???

I brought one at Wal-Mart and the other at Best Buy.

I would go back to where you bought them with the information you got from W.D. and see if they can help you.

It sounds like you're being taken advantage of. When I read your first post I said, "he could not possibly be talking to Western Digital"... and then this. If at all possible, avoid Best Buy. One doesn't have to look very far or hard to find horror stories about their business practices. Wal-Mart, I don't know... but... dependent upon the hoops they want you to jump through, it might be better just going straight to W.D.?

If your drive has incorrect serial numbers, that's on Best Buy and Wal-Mart.

I've spoken again with Western Digital. It took them a while, but one hard drive's serial number was found. The other one is still unknown. The unknown hard drive was brought at Best Buy.

I called Best Buy. They're going to send me a copy of the receipt to my email. It may take a week for them to do that and I find that ridiculous. I doubt they would refund my product. The representative told me that Best Buy only has product codes, not the serial numbers.