Windows 7 - LG Blu Ray Writer software

Hi
I just bought an LG BE12 blu ray writer, but when I try to install the software that came bundled with it, I get "Error 1601 Windows installer cannot be accessed" I have tried all of the "fixs" on the microsoft web site, and a few more that wernt, all to no avail. LG customer service are worse than useless, and Cyberlink keep sending me emails that go round in circles
I am running Win 7 64 ultimate
I have enclosed the 2 files that Cyberlink asked for
Cheers

Welcome to Seven Forums davyburns. Since you've already been Googling fixes, I'll suggest something you might not have found.

Download to desktop this small standalone program Safe MSI. Boot to safe mode, click on Safe MSI. It should start the windows installer. Now try to install the software. It just may work in safe mode if something normally running in windows is preventing it. Good luck. A Guy

Thanks for that, but I'm afraid I get the same error. I also have PowerDVD by Cyberlink installed on my machine, and if I try to uninstall that, I get the same message.
Its a shame you cant get a standalone instalation of WI5
I'm beginning to hate 7!!

It's not 7, specifically, although it is windows . OK something to try if you haven't already.

Reregister the windows installer

Press the Windows key (windows logo key) + r > In run box type

msiexec.exe /unreg

OK

Press the Windows key + r > In run box type

msiexec /regserver

OK

Try the install again. If no joy, you might try running the System File Checker

SFC /SCANNOW Command - System File Checker

There is no seperate download of the Windows installer 5.0, although it is available as part of a SDK

Download details: Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1

It's a huge file, and a rather drastic step. I'd consider doing a Repair Install before I'd go there personally.

Repair Install

A Guy

Thanks, but i've tried both of those. Never had much luck with any of the repair installs either, but looks like i'll have to give it a try

Had a look at the SDK download, and cant see any ref to WI5

Yeah, it's not exactly easy to see.

Source

Source

A Guy

sorry, I dont understand the jargon

We are assuming a Windows Installer problem, but perhaps the installation installer is corrupt. I assume it is on a CD? If the error is only on that installer, I'd see if you can't download the file from the LG site perhaps? I find no BE12, so again assume that isn't the full model#?

LG Product Support

If you get this error on multiple items, that is different. Just hate to see you chasing a problem with windows that doesn't exist.

A Guy

If it is a disc problem you might be lucky actually; the limited cyberlink software that comes with the burner is not worth much and just there to tease you to buy the full programs.

If you have any burning software on your system it most likely will burn to BD media. If you have the latest of Nero or Roxio (not recommending them now) they will allow you to play BD media. If not you need to look at Total Media Theater 5 from ArcSoft which is the best blu-ray player software available.

I have the latest from Nero, Roxio, and almost every burning program there is which I am fortunate enough to get for free since I use and highlight these programs in optical drive reviews I have done for LG, ASUS and Sony over the past few years.

Sorry, I don't have anything to recommend for your install problem that has not been covered by A Guy already.