Installed windows 7 Ultimate, webcam no longer works

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  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    Installed windows 7 Ultimate, webcam no longer works


    Hey,

    I installed Windows 7 Ultimate x64 and now my built in webcam no longer works. I have a Toshiba Satellite L510-016. I am unsure of the webcam model itself as no information seems to pop up for it anywhere on my computer. I have tried installing drivers with no success. Please help! Thank you!
      My Computer


  2. Posts : 11,408
    ME/XP/Vista/Win7
       #2

    You download Software & drivers for your Toshiba Satellite L510 from here:
    Download | Toshiba Leading Innovation - Asia
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks! I found driver " Satellite/Satellite Pro L510 Win7: TOSHIBA Web Camera Application (for PSLG**, PSLH**)" for my model and after installing it nothing seem to change. I still can not access the webcam or find any trace of it anywhere. Any other options I may try?
      My Computer


  4. Posts : 11,408
    ME/XP/Vista/Win7
       #4

    Did that app install the drivers as well?
      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes I believe the app installed the drivers and then the window closes and no change appears to happen. SHould I be looking for something specific?
      My Computer


  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #6

    Does the webcam show up in Device Manger?
      My Computer


  7. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #7

    no it does not
      My Computer


  8. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #8

    Odd it should at least be there with a yellow triangle or as Unknown Device.
    Look in Control Panel> Printers and Devices.
      My Computer


  9. Posts : 2
    win7 home premium
       #9

    Sorry to chip in


    I have a HP Pavilion dv9715nr entertainment laptop which has done the same thing. Webcam does not exist, but there is an unknown USB device, error code 43. I know it is not a Toshiba but I have seen the same problem all over the web in forums about many different makes.

    To cut to the chase, I have finally found that HP don't support win7 on my model. They have a list of models that they will do updates for to ensure win7 compatibility, mine is not on it.

    It actually specifically refers to this in the HP support section that webcams may not even be recognized, that is my (and yours too I think) problem. Device manager can't see any imaging device and lists it as an unknown usb root controller device. Driver is 6.1.7601.17586 , 21-June-2006- port #2 hub #3. (which means nothing to me)

    End result is 'no video device detected' even after scan for hardware changes, disabled/uninstalled device and restarted and so on, nothing has worked.

    I am hoping perhaps some kind of 3rd party may have whatever it will take (driver, BIOS update??) to get it going with win7, because HP basically say use recovery and go back to vista. I'd prefer to stay with w7 myself.

    So does anyone know how we can get these suckers going if the manufacturer says tough cheese?
      My Computer


  10. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Yes! there is an "Unknown Device" under "Unspecified" in devices and printers...
      My Computer


 
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