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Windows 7: Installed windows 7 Ultimate, webcam no longer works


10 Jun 2011   #1

Windows 7 Ultimate x64
 
 
Installed windows 7 Ultimate, webcam no longer works

Hey,

I installed Windows 7 Ultimate x64 and now my built in webcam no longer works. I have a Toshiba Satellite L510-016. I am unsure of the webcam model itself as no information seems to pop up for it anywhere on my computer. I have tried installing drivers with no success. Please help! Thank you!

My System SpecsSystem Spec
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10 Jun 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

You download Software & drivers for your Toshiba Satellite L510 from here:
Download | Toshiba Leading Innovation - Asia
My System SpecsSystem Spec
10 Jun 2011   #3

Windows 7 Ultimate x64
 
 

Thanks! I found driver " Satellite/Satellite Pro L510 Win7: TOSHIBA Web Camera Application (for PSLG**, PSLH**)" for my model and after installing it nothing seem to change. I still can not access the webcam or find any trace of it anywhere. Any other options I may try?
My System SpecsSystem Spec
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10 Jun 2011   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Did that app install the drivers as well?
My System SpecsSystem Spec
11 Jun 2011   #5

Windows 7 Ultimate x64
 
 

Yes I believe the app installed the drivers and then the window closes and no change appears to happen. SHould I be looking for something specific?
My System SpecsSystem Spec
11 Jun 2011   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Does the webcam show up in Device Manger?
My System SpecsSystem Spec
12 Jun 2011   #7

Windows 7 Ultimate x64
 
 

no it does not
My System SpecsSystem Spec
12 Jun 2011   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Odd it should at least be there with a yellow triangle or as Unknown Device.
Look in Control Panel> Printers and Devices.
My System SpecsSystem Spec
13 Jun 2011   #9

win7 home premium
 
 
Sorry to chip in

I have a HP Pavilion dv9715nr entertainment laptop which has done the same thing. Webcam does not exist, but there is an unknown USB device, error code 43. I know it is not a Toshiba but I have seen the same problem all over the web in forums about many different makes.

To cut to the chase, I have finally found that HP don't support Windows 7 on my model. They have a list of models that they will do updates for to ensure Windows 7 compatibility, mine is not on it.

It actually specifically refers to this in the HP support section that webcams may not even be recognized, that is my (and yours too I think) problem. Device manager can't see any imaging device and lists it as an unknown usb root controller device. Driver is 6.1.7601.17586 , 21-June-2006- port #2 hub #3. (which means nothing to me)

End result is 'no video device detected' even after scan for hardware changes, disabled/uninstalled device and restarted and so on, nothing has worked.

I am hoping perhaps some kind of 3rd party may have whatever it will take (driver, BIOS update??) to get it going with Windows 7, because HP basically say use recovery and go back to vista. I'd prefer to stay with Windows 7 myself.

So does anyone know how we can get these suckers going if the manufacturer says tough cheese?
My System SpecsSystem Spec
13 Jun 2011   #10

Windows 7 Ultimate x64
 
 

Yes! there is an "Unknown Device" under "Unspecified" in devices and printers...
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 Installed windows 7 Ultimate, webcam no longer works




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