|14 Jun 2011||#2|
Have you any programs that use the dvd player other then windows media player - less likely ones to cause the problem would be real player & VLC (video lan) .
Have you tried to get a firmware upgrade for the DVD Player?
Go to : HP Support & Drivers | United States click drivers and software and type in your laptop models name. This will take you to the driver page and choose W7 64 bit (if available - vista if not) and you will have a list of all the drivers then select dvd/cd player if available for a firmware upgrade.
|My System Specs|
|17 Jun 2011||#4|
Have you AHCI enabled - if it has a intel chipset sometimes installing the Intel Matrix storage Manager can fix problems with a dvd/cd players but for this problem i don't know - if its listed on the site and not installed it could do no harm to try it.
Has it only just recently occured if, so do a system restore back around it, this would put you in the drivers seat so to speak for troubleshooting the problem if it reoccurs.
You could go into device manager and uninstall the driver for the dvd/cd player, reboot and let windows find the driver for it hence reinstalling the driver - might fix the problem.
Go back to the site and choose a earlier OS's (eg xp or vista) you might find a firmware driver for it - and if it wont install normally, install the firmware in compatibilty mode for the OS concerned:
To install a driver/program/firmware in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista,xp etc - check run as administrator - leave the rest blank. Start setup.exe and install.
|My System Specs|
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