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Windows 7: Optical Drive No Longer Showing Up And Drivers Crashing

17 Jun 2011   #1

WINDOWS 7 HOME PREMIUM 64BIT
 
 
Optical Drive No Longer Showing Up And Drivers Crashing

Hi

I have a Sony Vaio Laptop with Windows 7 Ultimate 64bit Model VPCEC1M1E. The problems that I am having are: The ATI Display driver stops responding and the screen goes blank, Also the optical drive is no longer showing within windows, and it will no longer open. I have tried lots of different ATI display drivers for the laptop however none of these have worked I have also tried clean installs but this did not make any difference. I have had a look through Event viewer and one error that seems to be a cause for concern is:

Event ID 13

: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.


I would be grateful for any help people can offer on the above issues.


My System SpecsSystem Spec
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17 Jun 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

"You should check with your computer manufacturer for an upgraded BIOS"

I think your first port of call as a matter of urgency should be to contact Sony. If a BIOS update is needed, they should provide it with help on downloading it, and then flashing the BIOS.

You might also want to check with ATI's support website to see if they can give you any insight as to why this particular problem is happening.
My System SpecsSystem Spec
17 Jun 2011   #3

WINDOWS 7 HOME PREMIUM 64BIT
 
 

Hi,

Thanks for your response,

As far as I know this is the latest BIOS available on Sony's site which I am currently using

VAIO : Sony Europe
My System SpecsSystem Spec
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17 Jun 2011   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Do you use the Notebook on your lap?
My System SpecsSystem Spec
17 Jun 2011   #5

WINDOWS 7 HOME PREMIUM 64BIT
 
 

Quote   Quote: Originally Posted by theog View Post
Do you use the Notebook on your lap?
No its used on a desk.
My System SpecsSystem Spec
17 Jun 2011   #6

WINDOWS 7 HOME PREMIUM 64BIT
 
 

Okay optical drive issue seems to be solved, i removed the battery from the computer for a few minutes and reinserted it and now its showing up again. Does anyone have any ideas about the display driver crashing issue?

Thanks
My System SpecsSystem Spec
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 Optical Drive No Longer Showing Up And Drivers Crashing




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