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Windows 7: Windows 7 Professional - Lemark Printer Problem


21 Jun 2011   #1

Windows 7 Professional 32 bit
 
 
Windows 7 Professional - Lemark Printer Problem

Ever since I had a new laptop (Acer Travelmate 5742) which came with Windows 7 Professional I have had problems printing with my old Lemark printer and now my new one. The new one is Pinnacle Pro 901. The problem is intermittent and is very frustrating as the printer just doesn't for some reason see an instruction to print. Switch the printer on and off and it might work again but it really is pot luck! If you go to the spooler the print does not appear there either. Go back to the printer 5 minutes later and send a print and is works fine. I just don't know what the problem is. The reason I bought a new printer was to cure the problem but it hasn't so I can only assume that it a problem with the Lexmark brand and my operating system and/or my laptop. Any ideas?


My System SpecsSystem Spec
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21 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

open the control panel
go to power options
click change plan settings
in the window that opens
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

I'm guessing this feature is active and is messing with your printer that apparently just assumes the usb is live all the time.
My System SpecsSystem Spec
21 Jun 2011   #3

Windows 7 Professional 32 bit
 
 

Ok will try what you suggest. Thanks very much!
My System SpecsSystem Spec
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23 Jun 2011   #4

Windows 7 Professional 32 bit
 
 

Thanks, changed the settings and everything was fine until just now when the printer has decided not to work again! So I am afraid that it has not worked :-(
My System SpecsSystem Spec
23 Jun 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Let's try simply resetting the power on both the computer and the printer.

If that doesn't solve this we may try to create a minidump file to look over for errors.
One step at a time though.
My System SpecsSystem Spec
23 Jun 2011   #6

Windows 7 Professional 32 bit
 
 

Ok will try this and see what happens, thanks
My System SpecsSystem Spec
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 Windows 7 Professional - Lemark Printer Problem




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