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Windows 7: Spooler Crash 0x0000002

28 Jun 2011   #1

Windows 7 64bit
Spooler Crash 0x0000002

Hi guys im hoping someone here might be able to help me, im at a loss with the problem we are having and MS dont have a clue what it is.

We have around 15 printers on site all running off the network, static IP's the usual setup. For some reason since we have upgraded the computers to Windows 7 64 bit the printers have been acting up.
We have an intermittant problem where some users get an error 'unable to print with the current print setup' or when trying to install a printer they can get 'Windows cannot connect to the printer. Operation could not be completed' (0x0000002). To quickly resolve the problem we need to stop and start the spooler service, once this is done everything works fine but it repeats itself again.

Solutions Tried:
We have checked the drivers on the server changing them to universal drivers, changed drivers on the machines, rebuilt machines, added admin privlidges etc all which do not seem to have any effect. I have tried hotfixes from MS (KB981070-v2 & KB982728) with no result, searched the web but am unable to find a solution, our setup is Server 2003 and computers all run windows 7 64 bit.

Can anyone help?


My System SpecsSystem Spec


 Spooler Crash 0x0000002

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