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Windows 7: How to check what piece of hardware is broken

04 Jul 2011   #1
calccrypto

7 Ultimate x64, Windows 7 Enterprise x64
 
 
How to check what piece of hardware is broken

How would I test which piece of hardware is broken: a sata to usb adapter or an internal harddrive? Sometimes, nothing is wrong at all. Other times, the harddrive keeps on disconnecting from my computer at random times, and im afraid it might destroy the platters from constantly stopping abruptly.

i dont want to have to buy another adapter/hdd to test out what is wrong. I want to buy only one object and be sure its replacing the right object

if this helps:
power cable: many, so i think that all of my power cables are fine

sata to usb cable: Newegg.com - SABRENT SATA-C35U Serial ATA (SATA) to USB 2.0 Cable Converter Adapter

harddrive: Newegg.com - Western Digital Caviar Green WD20EARS 2TB 64MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive


My System SpecsSystem Spec
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04 Jul 2011   #2
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I'm not certain that your problem is related to something that I read here on the forum recently or not. But WDC released a firmware patch for some drives, that would increase the amount of idle time before it would park the heads, reducing certain problems. I do not know that parking time would be involved with disconnections or not, and I failed to find exactly what I read. I do not think that this is exactly the patch mentioned, but it might help?

New Release - Universal Firmware Updater for Smart... - Western Digital Community
My System SpecsSystem Spec
04 Jul 2011   #3
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

How exactly is the problem HD connected ? By a USB to Sata adapter or by a direct Sata cable to the MB ?
My System SpecsSystem Spec
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04 Jul 2011   #4
calccrypto

7 Ultimate x64, Windows 7 Enterprise x64
 
 

The harddrive is connected to my laptop's usb port with the sata to usb connector.

and @seekermeister: if my harddrive disconnects while updating, would that cause problems? also, my harddrive is encrypted, so would ANY and ALL programs that would require drive access during the update MUST be disabled . be a problem?
My System SpecsSystem Spec
04 Jul 2011   #5
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

That is one USB / Sata adapter that I have not seen yet

Can you test your combination on any other computers ?
My System SpecsSystem Spec
04 Jul 2011   #6
essenbe
Microsoft MVP

Windows Ultimate SP1/Windows 7 Enterprise X64
 
 

If I am not mistaken, you can download a diagnostic program from Western digital to test the drive.
My System SpecsSystem Spec
06 Jul 2011   #7
calccrypto

7 Ultimate x64, Windows 7 Enterprise x64
 
 

sorry for not replying sooner.

i unfortunately only have my laptop with me, so i cant test my hdd on another computer. also, it turns out that i have a seagate hdd. its kept in a cage that covers its top, and i had thought that it was a wd hdd. sorry
My System SpecsSystem Spec
06 Jul 2011   #8
essenbe
Microsoft MVP

Windows Ultimate SP1/Windows 7 Enterprise X64
 
 

You can download Seagate's diagnostic tool, Sea tools here.
My System SpecsSystem Spec
07 Jul 2011   #9
calccrypto

7 Ultimate x64, Windows 7 Enterprise x64
 
 

Suddenly everything is working again... i dont get it. i finally got seatools working, after not being able to use it every time i downloaded it before, and it shows the hdd working fine, so i guess its the cable...
My System SpecsSystem Spec
07 Jul 2011   #10
essenbe
Microsoft MVP

Windows Ultimate SP1/Windows 7 Enterprise X64
 
 

Quote   Quote: Originally Posted by calccrypto View Post
Suddenly everything is working again... i dont get it. i finally got seatools working, after not being able to use it every time i downloaded it before, and it shows the hdd working fine, so i guess its the cable...
That's a possibility. You'd be surprised how many times that happens.
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 How to check what piece of hardware is broken




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