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Windows 7: Windows 7 Ultimate x64 mouse randomly freezes

05 Jul 2011   #1

Windows 7 Ultimate x64
Windows 7 Ultimate x64 mouse randomly freezes


i have an annoying problem with my mouse Logitech G5. After SP1 install it randomly freezes for 5 seconds then the windows (unplugged device) sound is played and it works again. I tryed many solutions (change USB port, reinstall drivers...) but non have worked till now. Has anyone got any tips how can i solve this?

Thank you.

My System SpecsSystem Spec

05 Jul 2011   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

Hi Rikky, you may try updating the USB drivers if you haven't. You may also try running System file checker to see if there are file corruptions.
My System SpecsSystem Spec
06 Jul 2011   #3

Windows 7 Ultimate x64

Could you link tell me how to update USB drivers ?
I haven't done that yet.

The SFC did not found any errors on my system.
My System SpecsSystem Spec

06 Jul 2011   #4

Windows 7 Ultimate x64

I googled as much as possible, seems like this is a common problem, but i havent found a way to fix it. I tryed to reinstall all my system drivers possible, still the same freezes (maybe the mouse does not freeze for 5 seconds anymore, only for 3).

Please if there is anyone that knows anything, i'll be more then greatfull to you.
My System SpecsSystem Spec
06 Jul 2011   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1

Go to Start/Control Panel/Device Manager and scroll to USB devices and expand them by clicking the small arrow there. Right-click on exh USB entry, a menu will popup, choose Update Driver, Search Automatically. Many will say you have the best driver, but do this for each one and see if it helps.
Windows 7 Ultimate x64 mouse randomly freezes-devmsc.png

My System SpecsSystem Spec
07 Jul 2011   #6

Windows 7 Ultimate x64

Hey, i have tryed to update what you said, seems like everything is ok. Tryed to update some other stuff to, all was fine. The mouse still blocks randomly, for 3 secs then revives. Any other suggestions (beside formating the windows)?

Thank you
My System SpecsSystem Spec
08 Jul 2011   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1

Darn! Go to the G5 Laser Mouse page and download the latest mouse software. Of interest to me you'll see a Firmware update too, you might read through that and see if new firmware might help.
This may seem simplistic, but use a rubbing alcohol-soaked cotton swab and clean the lens on the mouse.
My System SpecsSystem Spec
01 May 2012   #8

Windows 7 ultimate 64bit

I had the same problem with a standard Logitech mouse on a USB port of an ASUS board with Windows 7 running.
This problem with USB mice seems to be very frequent, because I found many reports about that in many forums.
I tried all the software solutions poposed in these forums but to absolutely no avail. On the contrary, the mouse freezing for some seconds with the "USB device connect/disconnect" sounds happened more and more frequently.

Finally I found the very simple solution:
It is a simple hardware problem and had nothing to do with software:

The Logitech mice (and their various similarly constructed clones) have an extremely cheap cable connection. The relative thin and cheap cable has no antikink device at all. The only strain relief is an S-shaped channel through which the cable is lead into mouse case. Obviously the isolations of the wires inside the cable are chafed in the kinks of the S-shaped channel after longer use so thin, that tottering short circuits happen between the wires in the cable, which appear to the system like connecting and disconnecting the USB device.

I screwed the mouse encasement open and took the cable out of the S-shaped channel and bend it straight thus removing all kinks in it. Then I shoved the cable one inch into the case. so that I could lay a "fresh" (= unkinked before) section of the cable into the S-shaped channel.

I did that 2 weeks ago. I had no problems since then anymore.


P.S.: Be careful opening the mouse case:
Remove the single screw which holds the case closed.
Then lay the mouse on a table while you take off the cover of the case and keep it lying on the table while you do the above described operations with cable and close the case again before you lift it off the table.

By this you prevent that the mouse wheel falls out of its position, cause it is a lot of enervating hustle to put the wheel and the 2 spring wires holding it back into correct position, if you don't know how to do it. So better keep it untouched in its position while you do the cable operations.
My System SpecsSystem Spec

 Windows 7 Ultimate x64 mouse randomly freezes

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