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Windows 7: Problem.. Urgent.. help

18 Jul 2011   #1

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 
Problem.. Urgent.. help

Okay I'm kind of upset and scared.

Yeah

Okay my computer just somehow and suddenly.. got a black screen (browsing and watching videos and speaking and stuff)

It then a few seconds later the boot up screen showed up and I went into booting, logging in.

I did get the Windows Error Screen. I have done the normal thing.

It has just happened today, twice. Just a few minutes after each other.

This is a netbook and has Intel Atom and 1gb ram. Windows 7 Starter.

Help.

I don't know where to put this thread so I am sorry.

This is vague but their isn't much info at all on this.

Also I am a child. And do not want anything major happen.

Also I have recently been having problems with my Logitech Mouse. It has the malfunctioning bubble that Windows: Usb device has malfunctioned.

.. The Mouse is a little troublesume as I can't figure out how to fix it.

My System SpecsSystem Spec
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18 Jul 2011   #2

Windows 7 Ultimate 64 bit
 
 

How long have you had this notebook? If it's still under warranty I would have it checked out professionally. You can try starting up in safe mode and check if it's still acting the same way. While in safe mode make sure you have all the latest MS updates and all current driver updates. My suspicion is that you have some sort of virus, malware embedded on your system. While in safe mode update and run your Anti-Virus and malware software.
My System SpecsSystem Spec
18 Jul 2011   #3

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 

I'v had the netbook a little while.. I'd say since chrismas..


Also the only "antivirus stuff" I have is Microsoft Security Essentials. Is that okay? Also is it okay just to scan in normal mode and is Safe Mode.. okay? (Never used it so I have no idea)

edit: Scanned in normal mode.. nothing.

In fact.. I think it's something to do with my usb mouse.. as it seems to only cause problems plugged in.

Also.. I usually have

Internet Explorer - Games tab open

Google Chrome - A forum, and youtube - two tabs and another kind of small information tab

And Windows Live Messanger - Talking to one person.

Right now I have ie with two tabs and no crashing so it's either running the video is taking it's toll or the usb mouse. .-
My System SpecsSystem Spec
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18 Jul 2011   #4

Windows 7 Ultimate SP1 64-Bit
 
 

If your mouse is playing up, I'd suggest you replace it after you've checked it's not just dirty. They're not very expensive.


As for the black screen:

Computer stops responding with a black screen when you start Windows XP

Although the article was written for Windows XP it'll probably be good for Windows 7 too.

Computer has a black screen in Windows and will not boot or start up | Computer Tips
My System SpecsSystem Spec
18 Jul 2011   #5

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 

Seavixen: Your article.. Isn't going to help me.. I don't have a windows boot dvd nor do I have a disk drive as it is a netbook. And if it's my usbs messed up. I don't really know what I would do. So. .-.

edit: Sorry if that sounded rude.. also the 2nd one I have looked at and hasn't proved related to my situation. Sorry.

It's been about 20 minutes since the last black screen - reboot. I'm still not sure. I am wondering whether to start up my windows live messanger thing. Then my google chrome thing. If it's okay after 10 minutes.. then maybe I'll plug in my mouse to test it.
My System SpecsSystem Spec
18 Jul 2011   #6

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 

Okay plugged in mouse, for a few minutes.. it's good but not working. Usb has malfunctioned.

edit: computer is getting slightly warmer. I am wondering whether it was an overload of sorts between mouse and cpu.. overheating from the videos. Considering this is just a netbook with a gig of ram.

But still I'v been able to run multiple things.. like minecraft on the tiny view setting. >.> While also having google chrome with videos, and forums.

Also ie with the games.

So I am trying to understand this.. is it windows live messanger?


edit edit: Mouse is working... let us see.

edit x 3: After a few minutes.. it seems as if.. all is okay.

Does chrome have the power to cause black screens and reboot or is it windows live or is it just youtube?
My System SpecsSystem Spec
18 Jul 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

That's OK, no offence taken as I should have noticed in your original post.

My gut feeling now is that you trying to do too much all at once.

A netbook is not meant for intensive tasking in the manner of a performance laptop or a desktop and I think you're just overloading it.

Cut down on your multi-tasking and if you're into gaming you really need a more powerful computer than a netbook.
My System SpecsSystem Spec
18 Jul 2011   #8

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
That's OK, no offence taken as I should have noticed in your original post.

My gut feeling now is that you trying to do too much all at once.

A netbook is not meant for intensive tasking in the manner of a performance laptop or a desktop and I think you're just overloading it.

Cut down on your multi-tasking and if you're into gaming you really need a more powerful computer than a netbook.
I know.. .-. It's just.. well my parents wouldn't exactly allow me. As I actually said a netbook would be okay without fully thinking. I mean the last desktop/actual mine thing, I kind of cause to unlimited reboot. >.> Nothing seems to fix it now so yeah.

I'll just cut down a little.

I'm still not sure whether this is a problem with my mouse or what. Still, I need to go. Tomorrow is a new day and I will see in the morning if that day will be good for my netbook or not.

Thanks for your help tonight..

I hope I do figure out all these problems.
My System SpecsSystem Spec
18 Jul 2011   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

SinRival,

Your netbook getting warmer while playing games is normal, as long as normal doesn't mean hot.

An easy simple program to install,which will also allow you to see and check on your temps is Speccy (link in my sig). Speccy is free.

I just yesterday replaced my mouse.

My life is immeasurable better.

I had a cheap mouse. False economy.

I now have an HP laser usb mouse.

If possible, at least try using another mouse and see how things are.

MSE is an excellent anti-virus. Wise choice.

With 1 GB of ram and an Atom processor don't expect much from your netbook.

I also have a netbook with an Atom processor. The one improvement which I made was to increase the ram from the default 1 GB to 2 GB.

If you can increase your ram to 2 GB you will notice a performance increase.

Now let's see what we can do about your crashes.

I'm trying to determine if you are getting true "blue screens of death".

The BSOD (blue screen of death) does not mean that the screen always turns blue.

Could you check in c:\windows\minidump to see if there are any files there and the date of the file?

If your system crashes, then normally, but not always, a minidump.dmp file will be created.

If you have a recent occurrence of a minidump file, then let me suggest that you go to the Crashes and Debugging forum. Read their posting instructions there. Those people are very helpful and very talented. They will be able to help you with the info that you will provide when you follow the posting instructions there.
My System SpecsSystem Spec
19 Jul 2011   #10

Windows 7 Home Premium 64-bit (6.1, Build 7601)
 
 

Okay thanks,

I'v heard that some netbooks it's not possible to upgrade to 2gb of ram, I have been wanting to do that upgrade and I am probably going to try and discuss this or just go ahead and get it done (I have the money )

Also that's the only mouse that we have that's working as a wireless - dongle mouse didn't work at all and my little usb mini netbook mouse also broke and I can't get anything out of that.. it is meant to light up in different colours but it doesn't light up at all.

I will check about the minidump's once I'm back on my netbook, as right now I'm on probably the laptop worser than my netbook even though it's 3gb of ram but of course it's Windows Vista. -_- It has gotten loads of viruses and I really dislike it as it's not good to have a Dell Inspiron Windows Vista Laptop as it's just hella slow. -_-

Anyway, thanks. I will check the Minidump bit and see if I can find anything recent. This might help me with my problem..

Also the mouse is Logitech, not a great choice but it came with another netbook we got. >.>
The mouse I have doesn't seem to be well known as the closest model I could get when checking for drivers is like a similar number model and even then it's meant to auto install the drivers without any help. If I do try to upgrade or downgrade it will still cause problems because the mouse has the latest drivers..
My System SpecsSystem Spec
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 Problem.. Urgent.. help




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