I can not connect Bluetooth devices.

ImNickson

New member
I have a Medialink Bluetooth dongle that I am unable to get to work with all my bluetooth devices. I have the drivers installed and everything seems as if it should be functioning properly. However, I am not able to pair my two Android devices or my Turtle Beach PX5 headset. I was able to connect with my printer so I'm sure the device itself is working properly. I'm just not sure what I am doing wrong with my other devices. Thanks for the help.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
Also, when I go the Bluetooth menu and click "Open Settings" nothing opens. What's causing that?
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
Do the following:

Go to Control Panel --> Hardware and Sound --> Devices and Printers

Now you should see the bluetooth radio icon. Right Click on the icon and select buetooth settings.

If that does not load click on trobleshooting.

Post what happens.
 

My Computer

Computer Manufacturer/Model Number
Asus
OS
Windows 7 Pro x64 SP1 and Mac OS X 10.8.3
CPU
Intel Core i7-3820 Sandy Bridge-E at 4.75 GHz
Motherboard
ASUS Rampage IV Extreme
Memory
8 x Corsair 8GB DDR3 64 GB Kit @1866 Overclocked @2000
Graphics Card(s)
GTX 580 and MSI R6870
Sound Card
HDMI on GPU and ACL898
Monitor(s) Displays
32" Sony EX-500 120Hz
Screen Resolution
1920x1080P
Hard Drives
1 x Corsair Force Series GT CSSD-F60GBGT-BK (OS)
2 x Western Digital Caviar Black Sata III 750GB (Raid 0)
1 x Western Digital Caviar Black Sata III 1TB (Media)
2 x Western Digital Caviar Black Sata II 640GB (Raid 0)
PSU
Corsair Professional Series Gold AX850
Case
Corsair 800D
Cooling
Corsair H80 High Performance Liquid CPU Cooler
Keyboard
HP Wireless Elite Keyboard
Mouse
HP Wireless Elite Mouse
Internet Speed
Cable, VisionTek Bigfoot Killer 2100 Gaming Network Card
Other Info
4 x GELID Solutions FN-TX12-15 120mm Case Fan with Superior Temperature Control
1 x Corsair 140mm Case Fan
1 x SilverStone FP55B Aluminum front panel 5.25" to a 3.5" bay converter
1 x Ultra Card Reader
1 x Sony Blu-ray Burner BD-5300S-0B
When I click "View Devices and Printers" it again does nothing. The address bar starts turning green, as if loading something, but nothing ever happens.
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
Try this, Control Panel|Device manager, and see if it listed there. If so, right click it, Update Driver, Automatic.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Under bluetooth radios I have, Broadcom BCM2070 Bluetooth 3.0 USB Device. When I click update/automatic it says my device driver is up to date.
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
I also found this on Turtle Beaches website:

To use the PX5’s microphone with your PC, you need to enable and pair (sync) the PX5’s bluetooth to your PC’s bluetooth interface.

- Your PC must have a properly installed Bluetooth interface, typically in the form of a USB Bluetooth adapter. Many laptops already have built-in Bluetooth.
- Pair your PX5 to the PC's Bluetooth interface (instructions for pairing the PX5 bluetooth are in the PX5 User's Guide).
- Set your Bluetooth interface as the default recording device by going to your Sound settings under the Control Panel. Consult your Windows manual/user guide for detailed instructions.
- If you are using Ventrilo for online chat, make sure Ventrilo is set to use the PC's Bluetooth interface for its Voice Audio input AND output.

NOTE: The PX5 does not require a device driver for use in Windows or MacOS X. The PC will not "see" the PX5 in its list of connected devices.

I was still unable to pair using these instructions, and I have no Bluetooth Interface as a recording device option. I do find it interesting that, ""The PC will not "see" the PX5 in its list of connected devices."" What's that about?
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
Well....are the Androids (cell phones?) and headset compatible with a PC connection? I was just checking out bluetooth head sets and they were only for iPods and such.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
Ooops, you type faster than me. I have a wireless mouse(not Bluetooth) and my PC only sees its transmitter.
you might try updating your sound device's drivers too.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
I'm not sure if Androids can connect to a PC. I was basically using them to see if my dongle was detecting anything. My main priority is pairing my headset. And Turtle Beach's website states that you can connect to a PC by way of bluetooth.
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
No luck with the sound device drivers, my system says they are all up to date.
 

My Computer

Computer Manufacturer/Model Number
Asus, G73JH
OS
Windows 7 Home Premium 64bit
Memory
DDR3 1066/1333 MHz up to 8GB (Intel® i7-720QM / i7-820QM pla
Graphics Card(s)
ATI Mobility™ Radeon® HD 5870, 1G GDDR5 VRAM
Monitor(s) Displays
17.3" Full HD (1920x1080)/HD+ (1600x900) Color-Shine (Glare-
Hard Drives
Dual SATA support up to 1TB (5400 rpm/ 7200 rpm)
My only other idea is to reboot with dongle in and see if that helps. Reboot with it disconnected, then plug it in, or combinations of those steps.
HMM, maybe the BIOS has some setting for Bluetooth? But your printer does print via Bluetooth.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built Desktop By DataTech
OS
Windows 7 Ultimate X64 SP1
CPU
Intel i5-2550K, Differing ~4.4-4.8GHz No built in GPU
Motherboard
ASUS P8Z68-V PRO/GEN3
Memory
16GB G.Skill Sniper 1866MHz @ 2133MHz 2x8GB
Graphics Card(s)
ASUS GTX650TIB-DC2OC-2GD5, (650TI Boost)
Sound Card
Onboard Realtek 5-1
Monitor(s) Displays
Samsung P2570HD
Screen Resolution
1920x1080
Hard Drives
Samsung 840 Pro 256GB SSD for OS, 500GB Seagate Constellation (Enterprise drive) for Data
PSU
Corsair HX650W
Case
Inwin Dragon Rider
Cooling
Hyper 212 EVO w/two Noctua fans, push-pull, @1300 RPM
Keyboard
E-Z Eyes, bright yellow keys with large characters
Mouse
steelseries SENSEI Laser Pro Gaming
Internet Speed
48-51Mbs Mbs down, 11 Mbs up Xfinity Cable
Antivirus
Norton Internet Security 2013
Browser
IE 10, Opera, Pale Moon if needed
Other Info
4 case fans, LG BluRay-RE, ASUS DVD-RW, Mr. Fusion power supply, 1.21 gigawatts.
I'm having the smae problem

Any luck getting it fixed? I'm having the same problem.

I had the MediaLink USB Bluetooth dongle installed and working on this laptop. The boot partition got messed up last week. I reloaded Windows 7 from an HP Windows 7 - 64 Bit - SP1 install DVD. Did all of the updates. Everything works better but not this.

I have an Arctic P311 Bluetooth headset that I use at work all the time and I've tried installing the software, uninstalling...

When I try to add the heads set windows doesn't see it all.

Nothing seems to work.
 

My Computer

Computer type
PC/Desktop
OS
TX
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