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Windows 7: HP Pavilion laptop screen is messed up

31 Jul 2011   #1
Coke Robot

Windows 7 Ultimate x64
 
 
HP Pavilion laptop screen is messed up

Hey all,

I have in my possession one of my friend's laptop, an HP Pavilion DV-4. She recently needed to replace the battery since Windows reported that her old battery needed to be replace since it couldn't hold a charge. She got the battery, replaced it, and that's where the problems began...

The laptop starts up fine, boots into Windows normal, but the screen itself doesn't work, a full on black screen. I have it connected to a VGA monitor to test if the graphics chipset is fine. It worked fine for the first five minutes on VGA with perfect color and all. Then it went weird and now there's a blue tinge. I tried to hook it to an HDMI monitor and started up the laptop, but the BIOS hung saying that it's "Preparing to boot to OS" and does nothing.

On HDMI, the BIOS doesn't have a blue tinge, on VGA, it does.

I looked at the replacement battery and it was 11.1 volts, it should be 10.8 like the original. My conclusion that I drew from this is that the battery slightly overvolted something, either the LCD screen, the inverter, or maybe a voltage converter. I'm now thinking the graphics chip is also damaged...

OH, I already tried power cycling it, so any comments and suggestions on what you guys think would help. I'm trying to get a second opinion.

I have yet to crack the sucker up and see if there's a loose connector.


My System SpecsSystem Spec
31 Jul 2011   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Coke Robot,

1. Power off laptop
2. Remove battery
3. connect power back to the laptop (battery still removed)

Does the laptop work? yes or no
My System SpecsSystem Spec
01 Aug 2011   #3
Coke Robot

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Coke Robot,

1. Power off laptop
2. Remove battery
3. connect power back to the laptop (battery still removed)

Does the laptop work? yes or no
Yep, that's actually how I've been running it since I got it.
My System SpecsSystem Spec
01 Aug 2011   #4
Coke Robot

Windows 7 Ultimate x64
 
 

UPDATE!! Something's odd going on. I connected it to a different VGA monitor, it correctly displayed the proper colors, and I plugged in the HDMI monitor, same outcome. I actually had the screen on the laptop work only once and it did that when I plugged in the other VGA monitor. Then I unplugged it, restarted, and still nothing on the laptop screen.
My System SpecsSystem Spec
01 Aug 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

coke robot,

Turn off the laptop.
Do not connect an external monitor.
do not connect any external devices to the laptop.
remove the power cable from the power inverter to the laptop.

insert the battery.
connect the power inverter to the laptop.
Connect the power inverter to the ac.

Power on the laptop.

Display function correctly?
My System SpecsSystem Spec
01 Aug 2011   #6
Coke Robot

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
coke robot,

Turn off the laptop.
Do not connect an external monitor.
do not connect any external devices to the laptop.
remove the power cable from the power inverter to the laptop.

insert the battery.
connect the power inverter to the laptop.
Connect the power inverter to the ac.

Power on the laptop.

Display function correctly?
Hmm, problem. The old battery is literally wasted. It can't hold a charge or even start up even one LED on the whole system. I don't want to use the new one since I fear that might aggrivate things some. But I'll give this a try with the old one though.
My System SpecsSystem Spec
01 Aug 2011   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

coke robot,
Use SIW (link in my sig) to determine state of the old battery.

Here's what SIW shows for my battery.
Name:  Tosh Battery Info.PNG
Views: 12
Size:  17.3 KB


My System SpecsSystem Spec
01 Aug 2011   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Coke Robot,
While we are at this, let's give the battery a chance.

WIN + X key combo | in the Battery status section, select PowerSaver |
click on the icon in the Display section, and set the display brightness to the minimum acceptable brightness.

WIN is the key with the wavy microsoft flag on top.
My System SpecsSystem Spec
01 Aug 2011   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Coke Robot,

I'm a little slow tonite. I just recalled that HP recalled several units because of battery problems.

I recommend visiting the HP site to find out if there are any recall actions. To take advantage of HP's recalls, then she must register the laptop at the HP site.
My System SpecsSystem Spec
03 Aug 2011   #10
Coke Robot

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
coke robot,
Use SIW (link in my sig) to determine state of the old battery.

Here's what SIW shows for my battery.
Attachment 167969
I'm going to get on that right now!
My System SpecsSystem Spec
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 HP Pavilion laptop screen is messed up




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