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Windows 7: This device can perform faster

01 Aug 2011   #1

Windows 7 Ultimate
 
 
This device can perform faster

I just received a 7 port usb in the mail that I ordered from eBay, condition is new and all. But when I plug in my usb devices such as thumb drives, I receive the error



I only receive the error when I plug in my usb devices to the usb hub, but I don't receive the error I plug in my devices into the usb ports on my laptop.

Any ides on how I can resolve this?

Also, I have the option to disable the error notification, I haven't disabled it just yet since I'm still searching for a solution on how to resolve this issue.

Any help is appreciated.


My System SpecsSystem Spec
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01 Aug 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

I can think of two things, it may need external power or the hub is USB 1.1?

Also contact the seller about the issue.
My System SpecsSystem Spec
01 Aug 2011   #3

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by Britton30 View Post
I can think of two things, it may need external power or the hub is USB 1.1?

Also contact the seller about the issue.
Already contacted seller, here's USB Hub specs in the meanwhile while I wait for the merchant to reply to my message.

Features:

1. Plug and Play.
2. This 7 port USB hub is the ideal companion for laptop or desktop computer.
3. 7 Port LED USB 2.0 Hub w/ AC Adapter & USB Cable.
4. Ideal USB expansion for portable use on the road or at home.
5. Perfect for connecting USB 1.1 or 2.0 peripherals such as USB mice, USB Portable Hard.
6. Allows simultaneous operation of up to seven separate devices all attached to a single USB port.
7. Color: Black

Package Includes:

1 x 7 port USB Hub
1 x USB cable
1 x AC adapter
1 x Vertical Stand for Hub
My System SpecsSystem Spec
.


01 Aug 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate X64 SP1
 
 

It appears to be USB 2.0 from the specs. Go to Device Manager and see if the hub has the yellow caution icon on it, may be 7 of them. Right click each one then Update Driver, Search Automatically. See if you can get a newer/better driver.
Otherwise I think the hub may be defective.
My System SpecsSystem Spec
01 Aug 2011   #5

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

good advice britton30. i no on my fathers dell laptop one of his ports having a usb hub connected wont give high speed until the hub has extra power to it and the same for a external portable drive.
My System SpecsSystem Spec
01 Aug 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP in VM)
 
 

Go to device manager and expand USB serial bus controllers (usually the last entry) see if any of the entries says 'enhanced' in them. That means you have USB 2.0. Right click and select properties and click on the drivers tab, and as Britton30 said, click on the update driver button.
My System SpecsSystem Spec
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