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Windows 7: USB Mouse glitch - Freezing/stuttering/disconnecting/reconnecting

04 Aug 2011   #1

Windows 7 Ultimate (32 bit)
 
 
USB Mouse glitch - Freezing/stuttering/disconnecting/reconnecting

Im new here and im not sure if i posted in the right place, so please bear with me.

anyway...

laptop specs:
HP Compaq Presario CQ50
Windows 7 Ultimate (32 bit)
AMD Anthlon Dual-Core QL-60, 1900 Mhz, 2 Cores, 2 Logical Processor
BIOS: Hewlett-Packard F.54

Symptoms:
USB Mouse freezes/stutters every few seconds/minutes on some days.
USB Mouse constatnly disconnects/reconnects (with matching bu-dum sound) on other days.
USB Mouse does not install properly at all on worst days.
USB Mouse works perfectly on other laptops.
Other good condition Mice attached to my laptop show same symptoms
USB flash drives and other devices (except mouse) works perfectly
Windows will not boot when USB Mouse is attached during start-up (the second I remove the mouse, boot initiates)
Touchpad acts up every now and then (with or without USB Mouse attached)
I cant find:
"HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/services/USB" in regedit
all i find is ".../usbccgp" "../USBCCID" "../usbhub" "../usbcir" "../usbehci" "../usbohci" "../usbprint" "../USBSTOR" and "../usbuhci"

When it started happening:
When I accidentally removed a couple of USB Flash drives without "safely removing" them.

I have updated all drivers and BIOS.
I have tried uninstalling and reinstalling USB Drivers in Device Mgr.
I have tried turning off "Allow computer to turn-off this device to save power" option

I'm at a total loss. Can someone help me out?Thanks in advance :]


My System SpecsSystem Spec
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04 Aug 2011   #2

Windows 7 Ultimate x64
 
 

Hello stanejera, welcome to the forum

Try this; USB Driver - General Fix for Problems[2]=Hardware%20and%20Drivers
My System SpecsSystem Spec
05 Aug 2011   #3

Windows 7 Ultimate (32 bit)
 
 

hello Pooch,

THANK YOU VERY MUCH! That definitely helped a lot and significantly lessened the amount of freezing. But I still get a few millisecond freezes/stutters every now and then especially when im opening sites with heavy flash/videos/sounds.

Any other ideas?could this be a hardware problem? Why does it seem to only attack USB mice?
My System SpecsSystem Spec
.


05 Aug 2011   #4

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by stanejera View Post
hello Pooch,

THANK YOU VERY MUCH! That definitely helped a lot and significantly lessened the amount of freezing. But I still get a few millisecond freezes/stutters every now and then especially when im opening sites with heavy flash/videos/sounds.

Any other ideas?could this be a hardware problem? Why does it seem to only attack USB mice?
There are many things that could be going wrong, it maybe hardware or could be down to something like not enough RAM in the PC. It could also be conflicting drivers
The mouse itself maybe dirty on the underside if it is a laser mouse the laser "eye" may need a wipe. It could be the surface you are using it on and may even be down to the mousepad.
Press the windows key, type mouse and click to go there when it appears. There are a few options here that you can try that may help more such as turning off the mouse shadow or adjusting the pointer speed.


Attached Images
 
My System SpecsSystem Spec
05 Aug 2011   #5

Windows 7 Ultimate (32 bit)
 
 

Quote   Quote: Originally Posted by pooch View Post
There are many things that could be going wrong, it maybe hardware or could be down to something like not enough RAM in the PC. It could also be conflicting drivers
The mouse itself maybe dirty on the underside if it is a laser mouse the laser "eye" may need a wipe. It could be the surface you are using it on and may even be down to the mousepad.
Press the windows key, type mouse and click to go there when it appears. There are a few options here that you can try that may help more such as turning off the mouse shadow or adjusting the pointer speed.
I would dismiss the possibility of my mouse having hardware issues as it works perfectly fine on other laptops. Also, I think that it has nothing to do with my RAM because for 4 years I have had no such problems of this glitch up until a few weeks ago. But just to be sure, I tried using the "adjust for best performance" setting in the performance options under system settings(which resorted to the windows classic theme), and the problem still exists.

I am leaning towards driver conflicts because only the mouse and occasionally the touchpad(PS/2) are somehow the only ones affected. How can I check for these kinds of conflicts?

I happened to look up the IRQs in device manager, and found these. I'm not sure what they really mean, but could these mean conflicts (because of the same IRQ settings)? Although the device manager does say "no conflicts found".

My System SpecsSystem Spec
07 Aug 2011   #6

Windows 7 Ultimate x64
 
 

I doubt that the IRQ settings are to blame. Try Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
07 Aug 2011   #7

Windows 7 Ultimate (32 bit)
 
 

i tried the clean boot and still the problem exists.

the glitch has somehow affected my touchpad as well. i noticed something interesting though while using moodpad (a program that tracks touchpad movement and displays different colors depending on finger pressure on pad). as the freezes/stutters occur the moodpad still perfectly traces my finger movements i.e. the pointer stops but the moodpad graph shows that i indeed "moved" the pointer. this tells me that my computer is receiving all pertinent information from my touchpad and there are no signs of disconnecting/reconnecting, however, the pointer fails to keep up with my movements. and i believe this is true with my usb mouse as well. what do you think pooch? could this be more of a pointer issue rather than the mouse, per se.
My System SpecsSystem Spec
08 Aug 2011   #8

Windows 7 Ultimate x64
 
 

I think it would be worth trying another mouse, this would probably be the easiest fix if it works.
You could post snips from Windows task manager showing the highest users. Processes
You could do an online virus scan
Download and run Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at CNET Download.com
Disable moodpad to ensure it is not conflicting with the mouse or touch pad
My System SpecsSystem Spec
15 Aug 2011   #9

Windows 7 Ultimate (32 bit)
 
 

I highly doubt it's malware unless there are malwares out there that can survive a hard drive reformat. I forgot to mention, I DID reformat my hard drive to eliminate the possibility of malware.

I did try malwarebytes though, and there were no malware detected.

As mentioned in my first post, I did try using other mice(mice that work on other laptops) and still they did not work. I don't think it's a mouse hardware issue (again, my mouse works on other laptops).

And I don't think it's the USB port because other USB devices attached works fine.
My System SpecsSystem Spec
01 May 2012   #10

Windows 7 ultimate 64bit
 
 

I had the same problem with a standard Logitech mouse on a USB port of an ASUS board with Windows 7 running.
This problem with USB mice seems to be very frequent, because I found many reports about that in many forums.
I tried all the software solutions poposed in these forums but to absolutely no avail. On the contrary, the mouse freezing for some seconds with the "USB device connect/disconnect" sounds happened more and more frequently.

Finally I found the very simple solution:
It is a simple hardware problem and had nothing to do with software:

The Logitech mice (and their various similarly constructed clones) have an extremely cheap cable connection. The relative thin and cheap cable has no antikink device at all. The only strain relief is an S-shaped channel through which the cable is lead into mouse case. Obviously the isolations of the wires inside the cable are chafed in the kinks of the S-shaped channel after longer use so thin, that tottering short circuits happen between the wires in the cable, which appear to the system like connecting and disconnecting the USB device.

I screwed the mouse encasement open and took the cable out of the S-shaped channel and bend it straight thus removing all kinks in it. Then I shoved the cable one inch into the case. so that I could lay a "fresh" (= unkinked before) section of the cable into the S-shaped channel.

I did that 2 weeks ago. I had no problems since then anymore.

Werner

P.S.: Be careful opening the mouse case:
Remove the single screw which holds the case closed.
Then lay the mouse on a table while you take off the cover of the case and keep it lying on the table while you do the above described operations with cable and close the case again before you lift it off the table.

By this you prevent that the mouse wheel falls out of its position, cause it is a lot of enervating hustle to put the wheel and the 2 spring wires holding it back into correct position, if you don't know how to do it. So better keep it untouched in its position while you do the cable operations.
My System SpecsSystem Spec
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 USB Mouse glitch - Freezing/stuttering/disconnecting/reconnecting




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