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Windows 7: Blu-ray sata drive not showing up in explorer.

30 Aug 2011   #1
barnowl

Windows 7
 
 
Blu-ray sata drive not showing up in explorer.

Bought a LG Blu-ray internal sata rewriter. Installed it and windows 7 found it first time. So far so good.
Put windows into sleep mode and when I woke it up the sata drive was missing.
The drive was not only missing, but the tray failed to manually open and the activity light did not illuminate.
Drive totally dead. Check all power and sata cables all ok.
Done a full reboot and drive came back ok

This only happens when the machine is put into sleep mode. Sata drivers all up to date and all cables 100%.
Turn the machine fully off or restart and everything works ok each time. Use sleep mode and it fails when you bring the m/c to life.

Has anyone had a similar problem and how can it be put right? I use ( well I did ) the sleep mode quite a lot and this has become a bit of a pain.

Thanks

barnowl


My System SpecsSystem Spec
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30 Aug 2011   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello barnowl. Welcome to the forum.

Is the new optical drive plugged into one of the main SATA connectors (the Intel SATA ports 1-6) or is it plugged into a different SATA port?
My System SpecsSystem Spec
31 Aug 2011   #3
barnowl

Windows 7
 
 

Hi

It's connected to one of the main sata ports. I even tried removing one of the HDD sata leads and connecting it to that port. Still failed from sleep

Thanks
My System SpecsSystem Spec
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31 Aug 2011   #4
jumanji

Windows 7 Home Premium 32 bit
 
 

Have a look at this thread. Optical Drive disappears when resuming from S3 sleep

If it were me, I would straightaway return the optical drive to the vendor and take some other brand optical drive rather than trying to live with it/ resolving what appears to be a serious compatiblity issue.

.
My System SpecsSystem Spec
02 Sep 2011   #5
barnowl

Windows 7
 
 

Hi

Further to this post.

1 - Had a totally useless reply to my email to the Tech's at LG.

2 I had a spare PCI Sata card, so I fitted that and then connected this writer to it. This now means that the Blu-Ray writer is connected via the PCI card and not via one of the main m/b sata ports

This has solved the problem. You can now go into sleep mode and wake up again and the Blu-ray drive works each time.
So problem solved...................

Don't know if this helps anyone else with similar problems

Thanks for all replies

barnowl
My System SpecsSystem Spec
03 Sep 2011   #6
CZ Eddie

Win7Ux64
 
 

I bought the LG BH12 BH12LS35 Rewriter yesterday from Fry's on sale for $69. It's doing the same exact thing. Works fine until I put my computer to sleep. Upon waking my computer, the BH12 is dead. If I reboot, then it's up & working fine again.
Until I put the computer to sleep, then the cycle repeats. This is using the latest firmware on the drive as of 9/2/2011.

It's using the same SATA port/power as my three year old LG DVD burner that it replaces.
My System SpecsSystem Spec
04 Sep 2011   #7
barnowl

Windows 7
 
 

Hi CZ Eddie
I'm dam sure there is something in the firmware of these LG drives. Mine is now perfect, running on the PCI Sata card.

If you have a spare PCI slot and a few $ for a card, it would be worth a try.

This does not seem a new problem, but it does seem to effect LG drives more than any other.

The help given by LG is worst than useless, that's even if you manage to jump through all the hoops to even get in contact with them. My drive was not even listed in their supported drives list and that's a new model.

Let us know how you overcome the problem.......................

barnowl
My System SpecsSystem Spec
04 Sep 2011   #8
Wishmaster

Windows 7 Home Premium 64bit
 
 

This may not be the issue, but ..

Have you set the region code?
Both of the BD LG drives I have had even showed up as a CDROM ATA device in Device manager out of the box.

After setting the region, it automatically installs drivers and shows correctly.
Perhaps this has something to do with it?
My System SpecsSystem Spec
04 Sep 2011   #9
CZ Eddie

Win7Ux64
 
 

I took my drive back.
Will just get something else. I didn't need a burner anyways. It was just a nice deal. Or so I thought.
Win7x64 is my OS, btw.
My System SpecsSystem Spec
08 Oct 2011   #10
ttremeth

vista
 
 
same issue

same issue with a BH10LS38. Exactly as described here. I sleep it for a minute then un sleep and it will come back. The key is inly for a minute, past 10 minutes no coming back. Just sleep for a short time.
My System SpecsSystem Spec
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 Blu-ray sata drive not showing up in explorer.




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