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Windows 7: Laptop DVD-RW Issue: "The disk structure is corrupted and unreadable"

03 Sep 2011   #1
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 
Laptop DVD-RW Issue: "The disk structure is corrupted and unreadable"

I am working on someones laptop with the complaint that the DVD drive stopped working. It was working last night. Running W7 32 bit.

I tried to play some CDs and DVDs in Windows. Tried to boot a Linux disk, a Partition Wizard Disk, an Acronis Boot disk, a Windows 7 Disk. No play, no boot.

In Windows Explorer, with a Sims disk in the drive, double click brings up the error message: E:\ is not accessible. The disk structure is corrupted and unreadable.

In Disk Management the CD-ROM drive shows. I can change the drive letter. It shows "383.58GB RAW"

In Device Manager: very strange. The
"Optiarc DVD-RW AD-7530B"
device (as I recorded when I installed the OS over a year ago) no shows up as
"Oxtiazc (D^D(R_ID-7=38B"

I ran the Microsoft Mr Fix It - Mats/DVD.RUN and it found no issues.

I Removed the Drive from Device Manager and restarted. It installed the same garbled device. There is no Roll Back Driver. There is no Update driver.

The only thing that she thinks was changed was she installed 3 Windows Updates that came through today. But I did a System Restore to before that install and no change.
An hour ago there were the 3 updates available again. Just now there is only one. ???

I've run out of ideas. Anyone seen this one before? Dead Drive?


My System SpecsSystem Spec
.
03 Sep 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Is there any chance the firmware has thrown a "wobbly"? Is it possible to update the firmware?

Regards,
Golden
My System SpecsSystem Spec
03 Sep 2011   #3
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hey Golden.
Good idea. I'll definitely look into that in the morning. It's bed time here now.

If anyone has other ideas, I'll try em all in the morning.
My System SpecsSystem Spec
.

03 Sep 2011   #4
seth500

Windows 7 Ultimate x64
 
 

Yeah a firmware update may alleviate the problem.
My System SpecsSystem Spec
04 Sep 2011   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

A sudden component failure cannot be ruled out. But do all that you can before giving up. A gentle wipe of the lense with a microfiber cloth, a firmware flash. Also try an external optical drive and check whether it works.
My System SpecsSystem Spec
04 Sep 2011   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Well, I did due diligence and checked more things:

Checked for Errors in Event Viewer: Nothing obvious (but more issues for another day)
Tried the drive in Safe Mode: The drive appears at first, but when the disk spins up it disappears.
Checked for Upperfilters and Lowerfilters: Nope.
Ran SFC: Nothing found.
Physically removed the drive from the laptop and reinstalled it.
Checked for firmware update: nothing on Sony's website for the AD-7530B. Found one on a third party site but it would not download (not a good sign anyway).

So I guess I have to admit defeat and call it a dead drive.
Why does this happen on a Saturday night?
On a holiday weekend?
12 hours before she flies out?
Gremlins!
My System SpecsSystem Spec
04 Sep 2011   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Does your client do clay-pigeon shooting? It might make a good clay.....

It sounds borked to me.

Regards,
Golden
My System SpecsSystem Spec
04 Sep 2011   #8
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I must agree!
Just found and tried firmware update - NX09. "Applicable Device Not Found".
That ices it.
My System SpecsSystem Spec
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 Laptop DVD-RW Issue: "The disk structure is corrupted and unreadable"




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