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Windows 7: Computer do not want to boot. Not even to BIOS.

06 Sep 2011   #11
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Big update.

My friend tested my PSU in his PC. Result : PSU blew up. Time to get the warranty kick in for this legacy PSU (according to SilverStone).


My System SpecsSystem Spec
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06 Sep 2011   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Is that a figure of speech (PSU blew up), or are you actually pulling shrapnel out of the walls?

Glad you found the cause so easily!
My System SpecsSystem Spec
06 Sep 2011   #13
Lebon14

Windows 7 Home Premium x64 SP1
 
 

PSU actually went boom boom (on pressing the power button) and smoke was seen and smelled. In the process, he lost both of his cd/dvd drives and hard drives He endures a big lost atm. Some stuff he had was as old as 10 years. Fortunately, one of his hard drive was on warranty... I doesn't know if he kept the recipe... finger crossed.
My System SpecsSystem Spec
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07 Sep 2011   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Ouch! Sorry to hear that - what a nightmare. I hope he is a very good friend!
My System SpecsSystem Spec
07 Sep 2011   #15
jumanji

Windows 7 Home Premium 32 bit
 
 

Terrible. My sympathies to your friend. I think you should send a note to the manufacturer expressing your anger and anguish. Anyting that fails should fail safe. Otherwise it is a pointer to a bad design.
My System SpecsSystem Spec
07 Sep 2011   #16
dustywoodworker

Windows 7x32 Home Premium & XP SP3 x86
 
 

Quote   Quote: Originally Posted by jumanji View Post
Terrible. My sympathies to your friend. I think you should send a note to the manufacturer expressing your anger and anguish. Anyting that fails should fail safe. Otherwise it is a pointer to a bad design.
Actually - when you mixed suspect parts with good parts as a trouble shooting tool - you were asking for trouble. You should have TESTED the PSU without connecting to a computer at all.

How do you know that something other than the PSU caused all that smoke and smell.

As for warranty - GOOD LUCK. You violated the terms of any warranty I have ever read.
My System SpecsSystem Spec
07 Sep 2011   #17
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

What a drag, so sorry for you and your friend. There are lessons here to be learned. Hopefully it only turns out to be money and time lost and not memories and vital data. Keep us advised.
My System SpecsSystem Spec
07 Sep 2011   #18
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by TVeblen View Post
Ouch! Sorry to hear that - what a nightmare. I hope he is a very good friend!
He wasn't mad, just VERY downed by that. No one could have expected that the thing would blew up on his PC.

Quote   Quote: Originally Posted by jumanji View Post
Terrible. My sympathies to your friend. I think you should send a note to the manufacturer expressing your anger and anguish. Anyting that fails should fail safe. Otherwise it is a pointer to a bad design.
I agree to the fail safe part... but do we wish everything should be like that.

Quote   Quote: Originally Posted by dustywoodworker View Post
Actually - when you mixed suspect parts with good parts as a trouble shooting tool - you were asking for trouble. You should have TESTED the PSU without connecting to a computer at all.

How do you know that something other than the PSU caused all that smoke and smell.

As for warranty - GOOD LUCK. You violated the terms of any warranty I have ever read.
How does testing a part void any warranty? I don't understand. And do the companies NEED to know what really happened? I'm sure not.

Quote   Quote: Originally Posted by linnemeyerhere View Post
What a drag, so sorry for you and your friend. There are lessons here to be learned. Hopefully it only turns out to be money and time lost and not memories and vital data. Keep us advised.
He hopes that he can change the controller of the 500GB hard drive he has so he can maybe retrieve the data. Like I said to him, that's nowhere near anything I know of. He can only wish someone in town knows how to change it if he can exactly the same HDD model too. The 500GB is actually the one under warranty and the one that has his most precious data.

Anyway, I sent an e-mail yesterday evening to Silverstone... still awaiting a reply.
My System SpecsSystem Spec
08 Sep 2011   #19
Lebon14

Windows 7 Home Premium x64 SP1
 
 

Still no news from Silverstone... I'm starting to think that they ignored me.

EDIT

They've got some weird return process... I need to fax my form, wait for RMA # then ship it?! Oh and, long distance from Canada to US since they have to free numbers. And I don't have a fax.
My System SpecsSystem Spec
08 Sep 2011   #20
Lebon14

Windows 7 Home Premium x64 SP1
 
 

So looks like I'll be buying another one. It will be a Xigmatek and bought it from a local shop (was suggested to me) so it'll be problem-free if anything happens during warranty period. Those factor, listed below, discouraged me to get the warranty for my Silverstone :
- Legacy product (according to website)
- Need to Fax to get a RMA. (Fax to US rates apply x2)
- No guarantee I'll get a new one since it's legacy. Otherwise, it'll be repaired and don't want a repaired PSU
- Shipping costs.

So yeah. The Xigmatek will be 700W+ depending of what features I need :
- 8-pin to power mobo
- 2x6-pin PCI-Express for graphic card.
- At least 4 SATA Power cables.
- Modular

Gonna have to pay for that next Monday/Tuesday. If I couldn't have something local, it would had been a Corsair HX750 or Thermaltake Toughpower XT TPX-775M.
Saga ends here.
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 Computer do not want to boot. Not even to BIOS.




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