Just converted computer to Win 7 and reinstalled everything. My HP OfficeJet 7310 All-in-One Printer is not scanning. It starts to make scanning noises and stops. Here is the information provided in the problem details section:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: hpiscnapp.exe
Application Version: 13.0.0.131
Application Timestamp: 4a0c0809
Hang Signature: d4a6
Hang Type: 16897
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d4a6c1f66e9b105fa9332a7706fe0b6b
Additional Hang Signature 2: d03b
Additional Hang Signature 3: d03be82d5c5c2d4049b25295b79d10aa
Additional Hang Signature 4: d4a6
Additional Hang Signature 5: d4a6c1f66e9b105fa9332a7706fe0b6b
Additional Hang Signature 6: d03b
Additional Hang Signature 7: d03be82d5c5c2d4049b25295b79d10aa
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Also says error occurred w/ HP scanning application
error #
8, [(4, 0, -2147417851)]
What does all this mean? I am stuck and can't send in my work...don't want to lose my customer...help!