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Windows 7: HP 2175 printer not working properly Win7 x64 Home Premium

24 Sep 2011   #1

Windows 7 Home Premium x64
HP 2175 printer not working properly Win7 x64 Home Premium


This is my first time using windows again after a 3 year hiatus. I bought a computer and I'm relying more on software that only run in Windows 7.

I have an HP 2175 All-in-One printer and I've lost the installation cd. I followed the instructions as provided by the support pages directly from HP. Few things happened. First, most of the features of the printer were not working, such as one-touch scanning. If I'd select print landscape, the document would come out portrait. I tried uninstalling, and doing a fresh install, and I've been getting under the control panel device list multiple copies of the HP2175 printer (Copy 1... copy 2.... etc).

I'd like to know, how do I remove the drivers fully, and try a completely new install again, how do I get all the features to work, and how do I get rid of the extra copies of the device?

Much appreciated for the help!

My System SpecsSystem Spec

24 Sep 2011   #2

Windows 7 Ultimate 64 bit

Remove it using the control panel, un-install software, then check your registry for any left over strings. WARNING!!! - editing the registry can destroy your system if your not careful of what your doing. Make a backup before attempting to edit the registry. Once that is done, re-download software and driver from HP, heres the link. Then just follow on-screen prompts. Do not plug in usb cable until installation tells you to.

HP PSC 2170 All-in-One Printer series*-* Download drivers and software - HP Business Support Center
My System SpecsSystem Spec
25 Sep 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

My System SpecsSystem Spec

26 Sep 2011   #4

Windows 7 Home Premium x64

Thanks for the responses. I did try and the printer seems to work fine for simple stuff, but for printing landscape from a pdf the page doesn't come out landscape. There are still 2 printer icons, one that's faded, and the other one full color, named hp psc 2170 series (copy 1). I would dabble with the registry except I have no idea how to go about it.
My System SpecsSystem Spec

 HP 2175 printer not working properly Win7 x64 Home Premium

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