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Windows 7: both my cd-rw and my dvd-rw are showing code(10)

25 Sep 2011   #1
njnitehawk

windows 7 ultimate 32 bit
 
 
both my cd-rw and my dvd-rw are showing code(10)

i went to my cd today to play a disc. and it could not play

i went to the dvd and it did not play


in device manager both devices show code(10)

i am looking around but nothing on the web has anything i can use to correct this
probelm

anybody have a suggestion or two


My System SpecsSystem Spec
.
25 Sep 2011   #2
manu44

Windows 7 Ultimate 32 bit
 
 

it could be an issue with the registry upper and lower filters.

First go to device manager and right click and uninstall both the drives.
then follow these steps to delete the upper and lower filters.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone
My System SpecsSystem Spec
26 Sep 2011   #3
njnitehawk

windows 7 ultimate 32 bit
 
 

MANU44

that did work on both drives

i followed what you suggested
Upperfilters
was the key i deleted
and reboot everything appeared in devive manager with no exclamation

i thank you for taking the time to assist

njnitehawk
or errors
My System SpecsSystem Spec
.

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 both my cd-rw and my dvd-rw are showing code(10)




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