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Windows 7: Samsung Kies error on firmware upgrading

04 Oct 2011   #11
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by firewire View Post
Went to servie centre and they said that there are no issues with phone and there is something wrong with my pc.
Please Help !!!!!
Of course they would say that. Have them walk you through the upgrade.


My System SpecsSystem Spec
.
07 Oct 2011   #12
firewire

windows 7 64bit
 
 

Can any one help ?????
My System SpecsSystem Spec
08 Oct 2011   #13
firewire

windows 7 64bit
 
 

Little dig from event viewr showed more on error

Application: GT-S5670.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
at FirmwareUpdate.Agent.Common.DeviceManagement.gBY=()
at FirmwareUpdate.Agent.Common.DeviceManagement.DeviceDetect(System.String)
at FirmwareUpdate.Models.FirmwareUpdateModel..ctor(FirmwareUpdate.Agent.Common.AgentParameter, FirmwareUpdate.Agent.Common.UpdateType, Boolean)
at FirmwareUpdate.ViewModels.FirmwareUpgradeViewModel..ctor(Boolean)
at FirmwareUpdate.Views.FirmwareUpgradeView..ctor(Boolean)
at FirmwareUpdate.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.runTryCode(System.Object)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at FirmwareUpdate.App.Main()




Also found this


- System

- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2011-10-07T15:28:51.000000000Z



EventRecordID 23486


Channel Application


Computer Ankit-PC


Security
- EventData


GT-S5670.exe


11.7.6.1


4e13ef03


KERNELBASE.dll


6.1.7601.17651


4e2111c0


e0434352


0000d36f


103c


01cc8505cca9b2e0


C:\Program Files\Samsung\Kies\External\FirmwareUpdate\GT-S5670\GT-S5670.exe


C:\Windows\system32\KERNELBASE.dll


0eb683a0-f0f9-11e0-ae6d-6cf0491c935f
My System SpecsSystem Spec
.

08 Oct 2011   #14
kodi

Windows 10 Pro x64
 
 

Install it in XP Compatibility mode, make sure that all remnants of the old install are Deleted (use Revo Uninstaller free).
My System SpecsSystem Spec
09 Oct 2011   #15
firewire

windows 7 64bit
 
 

@kodi thankx for tip .i also thought of the same and did it but there are 2 problems.

1) it says there's no enough space .(basically it requires approx 500mb of temp folder to download and extract files.)
2) after about 10% of downloading it says timeout .i don't know why its throwing this error.

Anyways thx for this tip to make it work on xp.its working partially for me at least now.
My System SpecsSystem Spec
09 Oct 2011   #16
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try your download again, then again if needed. That time out is a server or ISP issue, not your PC.
Oh, do use Revo to uninstall the old program with safe settings.
My System SpecsSystem Spec
09 Oct 2011   #17
firewire

windows 7 64bit
 
 

@britton30 - Yes i do i use revo but not with safe settings i use advance settings.

When i use xp mode and do downloading it says there's no enough space . any help on this issue as its killing me .
My System SpecsSystem Spec
10 Oct 2011   #18
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Ahh, I missed it where you said you have XP Mode installed. Increase the size of the VirtualPC.
My System SpecsSystem Spec
10 Oct 2011   #19
firewire

windows 7 64bit
 
 

Ok .
but could you tell me how to increase the size of virtual disk as i am not not aware of it. if its possible could provide screenshots as well.

thanx.
My System SpecsSystem Spec
11 Oct 2011   #20
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Its been awhile but with the VHD powered off, go to its entry in the Start menu and open the Options window for it.
My System SpecsSystem Spec
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 Samsung Kies error on firmware upgrading




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