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Windows 7: Samsung Kies error on firmware upgrading


02 Oct 2011   #1

windows 7 64bit
 
 
Samsung Kies error on firmware upgrading

Hello,

I have samsung fit phone(s5670) and recently got firmware update via samsung kies .but when i try to update it Kies crashes and give following error.

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-s5670.exe
Problem Signature 02: 11.7.6.1
Problem Signature 03: 4e13ef03
Problem Signature 04: FirmwareUpdateAgent.Common
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4e13ef03
Problem Signature 07: 1fd
Problem Signature 08: 0
Problem Signature 09: System.IndexOutOfRangeException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789




I have latest samsung Kies version.I dont know whats causing this error.

Little dig from event viewr showed more on error

Application: GT-S5670.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IndexOutOfRangeException
Stack:
at FirmwareUpdate.Agent.Common.DeviceManagement.gBY=()
at FirmwareUpdate.Agent.Common.DeviceManagement.DeviceDetect(System.String)
at FirmwareUpdate.Models.FirmwareUpdateModel..ctor(FirmwareUpdate.Agent.Common.AgentParameter, FirmwareUpdate.Agent.Common.UpdateType, Boolean)
at FirmwareUpdate.ViewModels.FirmwareUpgradeViewModel..ctor(Boolean)
at FirmwareUpdate.Views.FirmwareUpgradeView..ctor(Boolean)
at FirmwareUpdate.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.runTryCode(System.Object)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at FirmwareUpdate.App.Main()




Also found this


- System

- Provider


[ Name] Application Error


- EventID 1000


[ Qualifiers] 0



Level 2


Task 100


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2011-10-07T15:28:51.000000000Z



EventRecordID 23486


Channel Application


Computer Ankit-PC


Security
- EventData


GT-S5670.exe


11.7.6.1


4e13ef03


KERNELBASE.dll


6.1.7601.17651


4e2111c0


e0434352


0000d36f


103c


01cc8505cca9b2e0


C:\Program Files\Samsung\Kies\External\FirmwareUpdate\GT-S5670\GT-S5670.exe


C:\Windows\system32\KERNELBASE.dll


0eb683a0-f0f9-11e0-ae6d-6cf0491c935f


My System SpecsSystem Spec
.

02 Oct 2011   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You might try removing and reinstalling Kies. Also try the older version, sometimes newer is not better.
Perhaps there is a Samsung forum where this issue is addressed too.
My System SpecsSystem Spec
02 Oct 2011   #3

windows 7 64bit
 
 

let me try ....will post what happened
My System SpecsSystem Spec
.


02 Oct 2011   #4

windows 7 64bit
 
 

nothing working.
Whats the cause of error?
My System SpecsSystem Spec
02 Oct 2011   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by firewire View Post
Hello,

I have samsung fit phone(s5670) and recently got firmware update via samsung kies .but when i try to update it Kies crashes and give following error.

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-s5670.exe
Problem Signature 02: 11.7.6.1
Problem Signature 03: 4e13ef03
Problem Signature 04: FirmwareUpdateAgent.Common
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4e13ef03
Problem Signature 07: 1fd
Problem Signature 08: 0
Problem Signature 09: System.IndexOutOfRangeException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789




I have latest samsung Kies version.I don't know whats causing this error.
The green one appears to be a problem with phone, Gt-S5670.
The red one is a fault with the Kies program I think. A firmware error.

I would suggest you contact your wireless provider to see if they have some help. I don't have any other ideas for you. I have no Samsung phone or the Kies software.
My System SpecsSystem Spec
02 Oct 2011   #6

windows 7 64bit
 
 

Ok thanx will see what can be done.
My System SpecsSystem Spec
02 Oct 2011   #7

Windows 8.1 Pro x64
 
 

Samsung Kies has been a very buggy software from the first version, it was so bad that I no longer use it and just connect to my Computer by USB cable and use mass storage setting.
If you want to use Kies try the SAMSUNG WAVE FORUM they will be able to help.
My System SpecsSystem Spec
02 Oct 2011   #8

windows 7 64bit
 
 

Hey Kodi thanx ...But i think its windows error so i posted it here.I guess Kies sucks but its the only way to get official firmware.
My System SpecsSystem Spec
04 Oct 2011   #9

windows 7 64bit
 
 

Went to service centre and they said that there are no issues with phone and there is something wrong with my pc.
Please Help !!!!!
My System SpecsSystem Spec
04 Oct 2011   #10

openSUSE 13.1 64bit
 
 

Uninstall kies.

Turn of your AV

Reinstall Kies

Turn on your AV

see if that works. Had a similar issue with the HTC software suite.
My System SpecsSystem Spec
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 Samsung Kies error on firmware upgrading




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