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Windows 7: 4gb ram(1.74gb usable) win7x64

05 Oct 2011   #11
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

Just clutching at straws here. If you go into msconfig.exe advanced options is the memory limited there to 2GB?


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05 Oct 2011   #12
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

What does the graph in Resource Monitor > Memory tab show.
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05 Oct 2011   #13
lobokun

windows 7 pro x64
 
 

so for the max memory the option is unticked

and this is what my resource graph look like...
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05 Oct 2011   #14
lobokun

windows 7 pro x64
 
 

hmm i think the problem is that my laptop only support 3gb ...but im not sure if my computer is uma or discrete
if its discrete? but from what i see my computer my only support 3gb ram.. a 2gb and a 1gb...


but its odd when i go to crucial memory it says that my laptop can hold up to 2gb on each slot..
also i would like to point out when i bought the computer it had 3gb of ram the only reason switch it was because my 1gb ram was bad so i had replace and hp send me a 2gb instead of the 1gb i told them had gone bad
My System SpecsSystem Spec
05 Oct 2011   #15
lobokun

windows 7 pro x64
 
 

also i bought the laptop from newegg Item#: N82E16834158030
and it says Max Memory Supported 8gb
and because it was a refurbished moddle maybe i was the unlucky with a bad mobo. any ideas upto this point?
im going to have a talked with hp tomorrow and will post back the results.. but dont let that stop you guys from trying to help me so please keep any suggestions coming
hmm i also updated my bios which i heard can help fix the problem , im wondering if it also created
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06 Oct 2011   #16
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

The 4GBs are there but half of your RAM is Hardware Reserved. I wonder what this is all about.
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06 Oct 2011   #17
Comp Cmndo

Windows 7 Home Premium 64bit
 
 

HP G62-407DX Notebook PC - HP Customer Care (United States - English)

Some of the memory is allocated here, Video Memory: Up to 1405MB

Memory: 3GB DDR3 System Memory (2 DIMM)
Memory Max: 8GB

It does seem like it supports only 3GB, no matter what the specs say.
I would take advantage of the warranty & let HP repair or replace.
My System SpecsSystem Spec
06 Oct 2011   #18
lobokun

windows 7 pro x64
 
 

yeah thats what i was thinking well after class today ill give them a call to see whats up because i been also getting a ton of BSOD as well .. .sigh
My System SpecsSystem Spec
10 Oct 2011   #19
lobokun

windows 7 pro x64
 
 

anyway im sending it to hp now. but before doing so i formatted my comptuer upon booting the computer read 4gb of ram with 3.74gb usuable which was better than before but than i went ahead to do updates on the drivers and also windows updates ... i had to work so i left it on when i came home i saw the computer with a BSOD and no minidump folder so i cant say for sure what happen.. when i rebooted the computer said the same thin g about only 1.74gb usuable again. so in conclusion this could have been do with the driver updates or windows updates..
My System SpecsSystem Spec
10 Oct 2011   #20
Comp Cmndo

Windows 7 Home Premium 64bit
 
 

Make sure you communicate that to HP in writing when you send it back. Include in a note with the computer, so whoever repairs it will have a better understanding.
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 4gb ram(1.74gb usable) win7x64




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