Windows 7, winload 0x00000e9 I/O error

TVeblen · 11 Oct 2011

You should check this if you are comfortable working inside the computer. Just use good static precautions:

Check the connections to the hard drive and make sure they are connected properly. Also check the other end of both cables to be sure they are connected securely to the motherboard. Then test the start again.

If that does not work then disconnect the connections to the CD/DVD drive and test the startup.

And just to be sure: you do not have anything plugged into the computer's ports while you are doing this, right. No USB devices - printers, webcams, thumb drives - nothing. And are your keyboard and mouse wired or wireless?

And your Emachines PC should have a model number right on the front, like T3560 or something. What model number is yours?

countryb · 11 Oct 2011

Well only the Motherboard is an Emachine, because of the logo that pops up, the case is a Cool Master and I don't know any other specs atm, I just did the SSD/HDD: Optimize for Windows Reinstallation. The PS2 Keyboard and USB Mouse is plugged in, Both keyboard and mouse is wired. If this installation does not work, then I am planning to pop the case open and take a look inside. I might can pull the model number that the motherboard came from in the BIOS.

countryb · 11 Oct 2011

Ok I just did the SSD/HDD Optimize for Windows Reinstallation, and I stilll get the error. so I am going to try to do the Secure Erase / Wipe with the SSD/HDD Optimize for Windows Reinstallation.

countryb · 11 Oct 2011

I unplugged the DVD drive and I still get the error. To answer a previous question,

Product Name: ET1831
System Serial: PTNB60*****************
System BIOS Version: PO1-A1
BIOS Release Date: 09/14/2009

I am not exactly sure which of those you consider the Model Number if any. But that is all I could pull up.

Also If I do understand all of this correctly, that error could indicate a bad/failing hard drive correct?

chris7021 · 11 Oct 2011

countryb said:

file: windows/system32/winload.exe
code: 0x00000e9
info: an unexpected I/O error has occured.

This comes up after a fresh install of Windows 7 Ultimate. I have done plenty of research but I cannot find anything about this error. Can someone please help?

hmm thats a pain in the a_ _ job. well here are some quick solutions:

1) if you have the OS dvd, do the "repair my pc" by booting from the dvd. If it doesnt work after the first try, doit like 3 times in a row.

2) Remove the hd and leave it out for like 30 mins and then put it back. Most of the time it works on me after i do a fresh reinstallation on a laptop (windows 7).

3) if both tips dont work on you, then it might be a hd issue (do the hd test on the bios).

4) last try is just do the reinstallation again, if it happens again and the hd is good it must be a motherboard issue. is it a DELL? cuz if its a new DELL. some of the new DELL inspirons have some issues with the USB ports.

countryb · 11 Oct 2011

chris7021 said:

countryb said:

file: windows/system32/winload.exe
code: 0x00000e9
info: an unexpected I/O error has occured.

This comes up after a fresh install of Windows 7 Ultimate. I have done plenty of research but I cannot find anything about this error. Can someone please help?

hmm thats a pain in the a_ _ job. well here are some quick solutions:

1) if you have the OS dvd, do the "repair my pc" by booting from the dvd. If it doesnt work after the first try, doit like 3 times in a row.

2) Remove the hd and leave it out for like 30 mins and then put it back. Most of the time it works on me after i do a fresh reinstallation on a laptop (windows 7).

3) if both tips dont work on you, then it might be a hd issue (do the hd test on the bios).

4) last try is just do the reinstallation again, if it happens again and the hd is good it must be a motherboard issue. is it a DELL? cuz if its a new DELL. some of the new DELL inspirons have some issues with the USB ports.

1. Well first off it detects the hard drive and I can actually install the OS onto it.
2. Will that work on a Desktop as well?
3. I searched the entire BIOS for the HD test and no luck on finding it.
4. It is a combination of manufacturers, it has a Cool Master tower case with a Emachine motherboard and Seagate hard drive, that is IDE, while the DVD is SATA.

Does this help you out?

TVeblen · 11 Oct 2011

OK, first - If the CD/DVD drive works - it will boot the installation DVD - and the hard drive works - it is recognized by the installation program and Windows installs to it - then we can stop talking about the drives. That does not seem to be the problem.

You asked what that error code means. But do not jump to the conclusion that it must be the hard drive. That winload.exe message is probably the cause and the I/O error is just a symptom of that.

If you want to test the hard drive then go here: | Seagate and download the "SeaTools for DOS" ISO and burn it to a CD. Then boot the computer with the SeaTools CD in the drive and it will run the test.

But if you install W7 successfully and then you get this error then it points towards a bad installation DVD.

The idea to load the install disk and boot, choose "Repair My Computer" from the options, and then run "Startup Repair" 3 or 4 times is not a bad one. I would try that if the secure wipe does not yield a working installation.

countryb · 11 Oct 2011

Ok. I did the Secure Erase / Wipe and the SSD/HDD Optimize and I even did Checkdisk...and still have the error, I currently do not have a blank disc to burn another copy. can I turn a MicroSD card with the USB adapter into a bootable device and try that way?

TVeblen · 11 Oct 2011

Yes, you can create a USB installation drive. See here: USB Windows 7 Installation Key Drive - Create

I can't see why an SD card would not work with an USB adapter, but you'd be the first I know that tried it!

Let us know what you do.

TVeblen · 11 Oct 2011

One other thought:
Did you burn the original installation DVD from a downloaded ISO file?
Or did you copy it from another installation DVD?