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Windows 7: HP All-in-One scans do not save to disk

10 Oct 2011   #1
friscokid

Windows 7 Ultimate x64
 
 
HP All-in-One scans do not save to disk

I scan documents and pictures and they show up visually in the HP Solution Center box. I click on "finish" and the scan does not get saved to my hard drive. I click on "launch directory automatically" and it does not do this. I have another PC running XP and the functionality works fine. I'm running Windows 7 Ultimate 64.

Any ideas on how to get the images (documents or pictures) to actually save to the hard drive - or to e-mail?


My System SpecsSystem Spec
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10 Oct 2011   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Are you 'importing' the scanned item?
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10 Oct 2011   #3
friscokid

Windows 7 Ultimate x64
 
 

Not importing - just utilizing the HP solution center as I always have done. Scan document / photo from the all-in-one scan bed or the document feeder.
My System SpecsSystem Spec
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11 Oct 2011   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

If you name and import the scanned image, it should save in your pictures library.
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11 Oct 2011   #5
friscokid

Windows 7 Ultimate x64
 
 

Exactly! However, it does not do this. I go through the name/save - but, it does not save. I click on "automatically launch" in the folder where I save - but, it doesn't do this either.
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11 Oct 2011   #6
serpentracer

windows 7 ultimate 64 bit
 
 

this is a known issue. go to HP.com and download the patch or the latest drivers for your printer and OS.
I had this issue on vista but 7 has the newest drivers so it's all fixed. (I suggest you use the latest driver suit for your printer) that's what fixed mine.
http://h10025.www1.hp.com/ewfrf/wc/s...g=&product=top


here's the one for mine. (in case you can't find one for yours, so you know I'm not full of it LOL)

http://h10025.www1.hp.com/ewfrf/wc/s...512009&sw_lang=
My System SpecsSystem Spec
14 Oct 2011   #7
friscokid

Windows 7 Ultimate x64
 
 

This is extremely positive ... however, I've tried this with my HP L7780 but when I download and then it tries to install - the message comes back that the file is not required. So, it does not install.

I still cannot get my images.
My System SpecsSystem Spec
15 Oct 2011   #8
serpentracer

windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by friscokid View Post
This is extremely positive ... however, I've tried this with my HP L7780 but when I download and then it tries to install - the message comes back that the file is not required. So, it does not install.

I still cannot get my images.
make sure you have the latest driver software suite.
that's what finally fixed mine.

and check the path where it's storing your scanned immage. should be in a folder called "my scans" in your documents library by default.
and try saving it in a different format. such as a jpeg etc.

I had this issue but ever since I installed the latest software suite it works for me. this has been the most finicky printer software/drivers I've ever owned
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 HP All-in-One scans do not save to disk




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