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Windows 7: Phenom II 1090T about to be sent for RMA


25 Oct 2011   #1

 
Phenom II 1090T about to be sent for RMA

I made a thread a while ago, and I went on holiday (vacation) for a week and that's why I've started a new thread. Though I also want to know if I should RMA the CPU or if there are more things to try.
I've tried clearing CMOS and taking out the battery many times, and no matter what I did, the motherboard wouldn't POST. When I put my Athlon back in, my motherboard did POST and everything went on as normal (Accept the system time changed).
So, this thread is quite simple; Would you say the product I ordered is defective?
Thanks

My System SpecsSystem Spec
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25 Oct 2011   #2

W7 X-64 RTM,SUSE 11.1, XP PRO SP3 as a VM, VMware ESXi
 
 

Hi there
1) the fact that the Athlon worked (and still works) shows there isn't a problem per se with the MOBO.

2) with the new CPU there are IMO two main options :

a) MOBO is incompatable with the CPU you ordered -- check the documentation to see if there are any switches that need setting. These days everything is usually done in Software -- but ensure that cpu is properly connected including Fan etc etc.

b) Cpu is defective -- I think this is likely to be the case --although IMO the fact of being shipped a defective CPU sounds really unlikely. You might have damaged it when replacing the old cpu by bending (accidentally) a pin -- but this is surprisingly hard to do with modern cpu's.

So my bet is that you've just become a very unlucky statistic. Return the CPU for replacement.

Cheers
jimbo
My System SpecsSystem Spec
25 Oct 2011   #3

 

My motherboard is a 890GX motherboard with a BIOS that is able to hold this Phenom turbo, so it is compatible.
I found stains on the surface of the CPU when I opened it...
I've had a faulty product from this retailer before. I don't trust them anymore.
My System SpecsSystem Spec
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25 Oct 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

MadSupra354,
Just playing devils advocate, did you check with the mobo mfgr's. site to see if the 1090T requires a different bios update and if so did you perform that ? If so or if no update needed than your only option is to RMA for testing and replacement if needed.
My System SpecsSystem Spec
25 Oct 2011   #5

 

Quote   Quote: Originally Posted by linnemeyerhere View Post
MadSupra354,
Just playing devils advocate, did you check with the mobo mfgr's. site to see if the 1090T requires a different bios update and if so did you perform that ? If so or if no update needed than your only option is to RMA for testing and replacement if needed.
Thanks linnemeyer. Yes, my BIOS is up-to-date and ready to use this CPU.
My System SpecsSystem Spec
25 Oct 2011   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Good that you did that ! RMA to AMD they are fantastic with the process.
My System SpecsSystem Spec
25 Oct 2011   #7

 

OK. Well it looks like I'll RMA it! They better not take 28-days again like they did with my graphics card.
My System SpecsSystem Spec
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 Phenom II 1090T about to be sent for RMA




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