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Windows 7: dvd drive wont read any disks running windows 7

27 Oct 2011   #11
MilesAhead

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by safclee View Post
original media dvds like movies etc
Try opening Computer with a disc in the drive. Right click on the optical drive and click open. It should show the list of folders. For example if it's a normal DVD it should have AUDIO_TS and VIDEO_TS folders. If you double click VIDEO_TS you should see a bunch of .vob and other files. If it can list the contents of the disc then chances are the drive itself is working.


My System SpecsSystem Spec
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27 Oct 2011   #12
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
If your computer was manufactured by a proprietary makes such as Dell or HP, it normally comes with a hardware diagnostics utility that should help find any hardware that has gone bad.

I have an HP Pavilion desktop that has been plagued with startup issues that had me tearing my hair out. In the end I ran a full diagnostic test, which the DVD-RW/RWW failed.

If you have it, run the diagnostics. If not, do you know anyone who has a spare optical drive you could try?

Even if you have to buy one, they are not very expensive these days.

Check here for diagnostic software: Downloads - Optical Drive Diagnostics
my desktop is made by zoostorm, i have contacted them but got no reply typical
My System SpecsSystem Spec
27 Oct 2011   #13
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by MilesAhead View Post
Quote   Quote: Originally Posted by safclee View Post
original media dvds like movies etc
Try opening Computer with a disc in the drive. Right click on the optical drive and click open. It should show the list of folders. For example if it's a normal DVD it should have AUDIO_TS and VIDEO_TS folders. If you double click VIDEO_TS you should see a bunch of .vob and other files. If it can list the contents of the disc then chances are the drive itself is working.

it just keeps opening disk tray and a box pops up saying please insert a disk into drive D:. when i click open
My System SpecsSystem Spec
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27 Oct 2011   #14
MilesAhead

Windows 7 32 bit
 
 

I would try a bootable CD. Something similar to Partition Wizard iso version that comes up when the computer boots without depending in Windows. That should give an idea if it's hardware or software. Anything that can boot will do. Linux Live CD. Ultimate Boot CD. Disk imaging rescue CD. Anything like that. Even Windows install DVD if you have one.
My System SpecsSystem Spec
27 Oct 2011   #15
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by MilesAhead View Post
I would try a bootable CD. Something similar to Partition Wizard iso version that comes up when the computer boots without depending in Windows. That should give an idea if it's hardware or software. Anything that can boot will do. Linux Live CD. Ultimate Boot CD. Disk imaging rescue CD. Anything like that. Even Windows install DVD if you have one.
i best get one as i dont have anything like that
My System SpecsSystem Spec
27 Oct 2011   #16
MilesAhead

Windows 7 32 bit
 
 

I'd recommend on of the free imaging programs. Like Macrium Refelct or Easus ToDo. If you get bored you can try other operating systems/versions knowing you can put your saved image back. Also can save your bacon from a nasty BHO or virus attack.

Just make sure you test 'em as they vary quite a bit especially for supported disk controllers. Usually if you can boot the rescue CD and see your drives, the programs themselves work well. Easus ToDo and Macrium 5 now have USB 3.0 support. Makes for fast restores.

I would want to get one more test to point to probably hardware problem before messing around physically with the drive or cables. That's not my forte. If you get to that point then follow the advice of the hardware gurus.

Something you could try now is put any CD in the drive while it's sitting at shutdown. Power it up and select boot from CD drive in boot options. If it says "non system disc" error, at least it's seeing something. Not that helpful but you can do more when you have something bootable.
My System SpecsSystem Spec
27 Oct 2011   #17
safclee

windows 7 home premium 64 bit
 
 

Something you could try now is put any CD in the drive while it's sitting at shutdown. Power it up and select boot from CD drive in boot options. If it says "non system disc" error, at least it's seeing something. Not that helpful but you can do more when you have something bootable.[/QUOTE]

just tried this and nothing happened computer loaded straight up like normal lol, thats if i done it right of course
My System SpecsSystem Spec
27 Oct 2011   #18
MilesAhead

Windows 7 32 bit
 
 

Sounds like hardware then. Not detecting anything in the drive. You could be lucky and have a loose connection. If you're not comfortable going in the box you might ask a techie friend to help you out.

If it's connected enough to send power to open the drawer then magus is probably right. There's a fault in the drive itself.
My System SpecsSystem Spec
27 Oct 2011   #19
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by MilesAhead View Post
Sounds like hardware then. Not detecting anything in the drive. You could be lucky and have a loose connection. If you're not comfortable going in the box you might ask a techie friend to help you out.

If it's connected enough to send power to open the drawer then magus is probably right. There's a fault in the drive itself.

hmm off to the shop it is then, thanks for all the help guys much appreciated
My System SpecsSystem Spec
27 Oct 2011   #20
MilesAhead

Windows 7 32 bit
 
 

Let us know how it turns out.
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 dvd drive wont read any disks running windows 7




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