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Windows 7: dvd drive wont read any disks running windows 7

27 Oct 2011   #1
safclee

windows 7 home premium 64 bit
 
 
dvd drive wont read any disks running windows 7



hi, my dvd drive wont read any disks, im running windows 7 64 bit, i have tried the options below but still no luck, any help would be much appreciated as it has me puzzled now!


i have had a search on here and tried this
to fix it:
- execute regedit
- search the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- delete Upperfilter and lowerfilter entries.
- Reboot your system.

there was no upperfilter or lower filters to delete, i have also had a look in properties and it says the dvd drive is working fine, iv tried to uninstall it and restart still have the same problem,

any ideas???

thank you


My System SpecsSystem Spec
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27 Oct 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

These drives do go bad over time, it is conceivably possible the optic in the drive itself is bad.
My System SpecsSystem Spec
27 Oct 2011   #3
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
These drives do go bad over time, it is conceivably possible the optic in the drive itself is bad.

is there any way i can fix this or anything else i can try to get it working?? the computer is only a year old
My System SpecsSystem Spec
.

27 Oct 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I honestly can't say without physically getting my hands on it.

All I can tell you is generally if it's showing as working in windows the problem is mechanical in nature.
meaning the electronics are working but the moving parts or the optic in the drive is bad.
My System SpecsSystem Spec
27 Oct 2011   #5
safclee

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
I honestly can't say without physically getting my hands on it.

All I can tell you is generally if it's showing as working in windows the problem is mechanical in nature.
meaning the electronics are working but the moving parts or the optic in the drive is bad.
it was working fine last week, and now its not, still opens and closes fine, everything looks ok in properties etc etc, just wont play them, there is a disk symbol comes up with mouse pointer when a disk is inserted, but then nothing happens
My System SpecsSystem Spec
27 Oct 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

okay , are these blank discs, or media discs you are trying to play?
My System SpecsSystem Spec
27 Oct 2011   #7
safclee

windows 7 home premium 64 bit
 
 

original media dvds like movies etc
My System SpecsSystem Spec
27 Oct 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Autoplay not working, when disc or usb device is inserted. - Microsoft Answers

I might be misunderstanding you but I think that will get them playing again.
Unless I was right to start with and it's the drive.
My System SpecsSystem Spec
27 Oct 2011   #9
safclee

windows 7 home premium 64 bit
 
 

thanks for that, apparantly the requested service has already been started. is the message i got back??
My System SpecsSystem Spec
27 Oct 2011   #10
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

If your computer was manufactured by a proprietary makes such as Dell or HP, it normally comes with a hardware diagnostics utility that should help find any hardware that has gone bad.

I have an HP Pavilion desktop that has been plagued with startup issues that had me tearing my hair out. In the end I ran a full diagnostic test, which the DVD-RW/RWW failed.

If you have it, run the diagnostics. If not, do you know anyone who has a spare optical drive you could try?

Even if you have to buy one, they are not very expensive these days.

Check here for diagnostic software: Downloads - Optical Drive Diagnostics
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 dvd drive wont read any disks running windows 7




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