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Windows 7: Windows 7 does not play DVD's but only CD's


29 Oct 2011   #1

Windows 7 Ultimate x64
 
 
Windows 7 does not play DVD's but only CD's

Hello Every 1,

My pc was working fine until the day its stopped reading CDs and DVDs . I run a tool software from Control Panel and now it is reading only CDs . Updating the driver is not solving the case.I google it but


My System SpecsSystem Spec
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29 Oct 2011   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Try going to device manager (start>type device manager>enter) and uninstalling and having windows redetect it (if it doesn't, restart computer). update if in device manager after it reinstalls:
Windows 7 does not play DVD's but only CD's-capture.png
what kind of cd/dvd player is it?

What does "one day its (sic) stopped reading CDs and DVDs" mean? what did you do on that one day to make it stop (installed programs, settings changed). and what tool software did you run in control panel?

Do go into windows update and install all important updates and any optional compatibility updates in windows. might do this a couple times because new updates become available after you install previous updates.


My System SpecsSystem Spec
27 Nov 2011   #3

Windows 7 Ultimate x64
 
 

I did what you sad and now it is not reading cds anymore
My System SpecsSystem Spec
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27 Nov 2011   #4

Microsoft Windows 8.1 Pro 64-bit
 
 

Portuga,

Just to make sure, you did everything I said? You haven't answered some of the questions I've asked, so I can't be sure you've followed all directions.

Any light blue text indicates a link to another webpage. please follow those links by clicking on them and following their directions

From what I can tell, your computer only supports xp and windows 2000 drivers. If you install the driver from this website (HP), then you might try putting the driver into compatibility mode (Follow the tutorial, but put it into compatibility for XP).
On the HP website, try auto-detecting to see if HP can find a driver for you. If not, download the xp x64 drivers and put them into compatibility mode via the link I've provided you
My System SpecsSystem Spec
28 Nov 2011   #5

Windows 7 Ultimate x64
 
 

Before following the procedure above, I fixed the CD reading from another webpage CD-ROM/DVD Drive won't work [Solved] | Kioskea.net which says:


" Ok for the unrecognized CD in the drive for the writing process perform the following.

Power down your system

Once the system is down hold down the eject button on the drive and hit the power button to power back up.

MAKE SURE YOU HOLD THE EJECT BUTTON IN THE ENTIRE TIME!!!!

Once your system is completely up (log in screen, desktop up) let go of the eject button.

The drive will open and you can either close it or put your CD in.


This process of holding the eject button while the system restores is re-calibrating the laser.

Hope this helps!!! "

I am still trying to find the other answer for the tool inside the control panel, I googled it.
My System SpecsSystem Spec
28 Nov 2011   #6

Windows 7 Ultimate x64
 
 

The device manager says, "This device is working properly." I also uninstalled and then reinstalled the drivers, and it still won't work.
My System SpecsSystem Spec
28 Nov 2011   #7

Windows 7 Ultimate x64
 
 

there is a little detail I didn't mention, when I insert CD it is okay but when I insert a DVD, pop up a window asking to format the disk.
My System SpecsSystem Spec
28 Nov 2011   #8

Windows 7 Ultimate x64
 
 

I found the tool inside of control panel Play a CD or DVD in Windows Media Player
My System SpecsSystem Spec
28 Nov 2011   #9

Windows 7 Ultimate x64
 
 

From the utility tool above, I had the following answer: ecc7e.png at Free Image Hosting
My System SpecsSystem Spec
28 Nov 2011   #10

Windows 7 Ultimate x64
 
 

Note: if I am not wrong, this problem started when I updated CCLEANER and run it.
My System SpecsSystem Spec
Reply

 Windows 7 does not play DVD's but only CD's




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