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Windows 7: Windows 7 does not recognize HP LaserJet 1020


05 Aug 2009   #1

Windows 7
 
 
Windows 7 does not recognize HP LaserJet 1020

I am using Windows 7 and when i plug the printer in , it just adds it to the "Unspecified" devices list.I downloaded the drivers , ran them in Vista compatibility mode , and it gets to this "EZ installer" part and then it just says something like make sure that the device is visible or something and then it repeats the same thing after like a half a minute and then it says that the operation has failed.I tried removing the "unspecified device" from device manager and then running the driver installation again but then windows tries automaticly to install it on its own but it fails saying that the driver was not found and at the same point the Ez installer freezes up.


My System SpecsSystem Spec
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05 Aug 2009   #2

Windows 7 Ulti. x64
 
 

Hi doom562 Welcome to Seven Forums. Are you installing from the device and printers page in contorl panel? Do you click on add printer? Is printer connected to your 7 box or is it network printer?
My System SpecsSystem Spec
05 Aug 2009   #3

Windows 7
 
 

Quote   Quote: Originally Posted by myzr7 View Post
Hi doom562 Welcome to Seven Forums. Are you installing from the device and printers page in contorl panel? Do you click on add printer? Is printer connected to your 7 box or is it network printer?
Thank you for the warm welcome Well , i connect the printer ( it is a USB one so if I'm correct , Windows 7 is supposed to automatically install it ) and then a window pops up in the lower right corner saying that it has detected a new device and that it is downloading the drivers . Of course , it fails because it says that Windows cannot find the driver.And when i try to install the driver which i downloaded from the website , the same windows pops up when i am manually installing it , and it again says that no driver was found and at that point , the manually downloaded driver installation freezes up.
My System SpecsSystem Spec
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05 Aug 2009   #4

Windows 7
 
 

This is what i get ...
My System SpecsSystem Spec
05 Aug 2009   #5

Windows 7 Ulti. x64
 
 

Quote   Quote: Originally Posted by doom562 View Post
I am using Windows 7 and when i plug the printer in , it just adds it to the "Unspecified" devices list.I downloaded the drivers , ran them in Vista compatibility mode , and it gets to this "EZ installer" part and then it just says something like make sure that the device is visible or something and then it repeats the same thing after like a half a minute and then it says that the operation has failed.I tried removing the "unspecified device" from device manager and then running the driver installation again but then windows tries automaticly to install it on its own but it fails saying that the driver was not found and at the same point the Ez installer freezes up.
doom I see in your post that you set the compatibility mode to vista. Have you tried to set it for xp? Did you have a look at the tut for setting compatibility? Compatibility Mode Right click on the file you downloaded from hp and do the comp.tut. before you do that have a look in programs and features in the cp. If the hp software for your printer is there then uninstall it. then do the tut and run it again. This driver problem can be solved so keep trying. good luck and keep posting results
My System SpecsSystem Spec
06 Aug 2009   #6

Windows 7
 
 

Nope . Did it EXACTLY as the tutorial explained but the same thing happens again.Please help me , i am really desperate , i know that you are trying your best but any idea is welcome !
My System SpecsSystem Spec
06 Aug 2009   #7

Windows 7 Ulti. x64
 
 

Hi, Please navigate to this link and tell me which driver download you have been using? Also did you uninstall previous versions of the hp software?
Select your operating system HP LaserJet 1020 Printer&
My System SpecsSystem Spec
06 Aug 2009   #8

 

More specifically - did you get the Host Plug and Play driver? That is the one you'll most likely need for a USB connected printer....

Also, I just tried to add a mock printer and after hitting Windows Update, I found a driver for the 1015, which looks similar to the 1020 (but I don't think has USB capabilities). You could try that to get some basic printer functionality.

Finally, HP also has more up-to-date drivers for the lj 1010 series (1010, 1015, etc) than the 1020/1022 series, so that might be another reason to try the 1015 driver from WU or else the HP lj1010 drivers HP LaserJet 1015 Printer*-* HP LaserJet 1010/1012/1015 Host Based Driver - HP Business Support Center

You migt also look into whether the printer itself needs a firmware update http://h10025.www1.hp.com/ewfrf/wc/d...product=439320
My System SpecsSystem Spec
07 Aug 2009   #9

 
Laserjet 1020

Quote   Quote: Originally Posted by doom562 View Post
Nope . Did it EXACTLY as the tutorial explained but the same thing happens again.Please help me , i am really desperate , i know that you are trying your best but any idea is welcome !
Hello Doom, I'm also a new OS7 tester and I experienced the same issue.
Luckily I was able to resolve the issue by performing the following operation. (Bear with me as I'm not a tek savvy person)
  • You must remove all HP related software from your system.
  • Use your control Panel/System/Hardware Manager to remove the printer and drivers.
  • Go to the HP support site and look for the device driver for the 1020, ensure that you download the vista 64 device driver for the 1020
  • After downloading the Vista 64 driver you are ready to change the compatability mode.
  • Make sure the printer is NOT connected to your system
  • Find the driver file and right click the file w/your mouse
  • Run the program as administrator
  • Execute the file
  • It will copy to your driver folder
  • Connect your printer to the USB port
  • OS7 will recognize the printer and install it.
My System SpecsSystem Spec
07 Aug 2009   #10

Windows 7
 
 

Quote   Quote: Originally Posted by Adrian View Post
Hello Doom, I'm also a new OS7 tester and I experienced the same issue.
Luckily I was able to resolve the issue by performing the following operation. (Bear with me as I'm not a tek savvy person)
  • You must remove all HP related software from your system.
  • Use your control Panel/System/Hardware Manager to remove the printer and drivers.
  • Go to the HP support site and look for the device driver for the 1020, ensure that you download the vista 64 device driver for the 1020
  • After downloading the Vista 64 driver you are ready to change the compatability mode.
  • Make sure the printer is NOT connected to your system
  • Find the driver file and right click the file w/your mouse
  • Run the program as administrator
  • Execute the file
  • It will copy to your driver folder
  • Connect your printer to the USB port
  • OS7 will recognize the printer and install it.
Yeah !!! Thank you !! Worked like a charm !!!! Thank you very VERY much !
My System SpecsSystem Spec
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 Windows 7 does not recognize HP LaserJet 1020




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