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Windows 7: 2tb usb hdd not staying connected


04 Nov 2011   #1

Microsoft Windows 7 Home Premium 32-bit
 
 
2tb usb hdd not staying connected

2tb usb hdd not staying connected
ok ill hook it up to my pc it will load and in about every 30 min. it resets
and i was wanting to know if there was a way to get it to just stay connected after connecting it

My System SpecsSystem Spec
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04 Nov 2011   #2

Windows 7
 
 

It should just stay connected.. So sadly it sounds like a faulty drive / enclosure.
Are you able to try the drive on a second PC, to see if it does the same thing?

If it does then its almost certainly a problem with the drive, else a problem with the PC..

Let us know
My System SpecsSystem Spec
04 Nov 2011   #3

Microsoft Windows 7 Home Premium 32-bit
 
 

the usb drive is formatted in fat 32 and i use it on my xbox 360
with the 360 it stays connected and how could i speed up the file transfer to it
its also able to run games from it without cutting off it only happens when its been inactive
My System SpecsSystem Spec
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04 Nov 2011   #4

Windows 7 Professional SP1 32-bit
 
 

See if Windows is trying to put your external HD to sleep or if power management is enabled for the USB port or the HD's USB interface.
My System SpecsSystem Spec
05 Nov 2011   #5

Microsoft Windows 7 Home Premium 32-bit
 
 

how do i do that
ok i found a program called NoSleepHD if it is going to sleep it should stay awake now with this running
Quote:
if power management is enabled for the USB port or the HD's USB interface.
that i still dont know how to check
My System SpecsSystem Spec
08 Dec 2011   #6

Microsoft Windows 7 Home Premium 32-bit
 
 

still need some help with this
now when im using it shuts down during uploading from it
Quote:
It should just stay connected.. So sadly it sounds like a faulty drive / enclosure.
nothing should be wrong with the hdd i just bought it like 6-9months ago
Quote:
if power management is enabled for the USB port or the HD's USB interface.
how do i do that

found this and hope it helps
Quote:
Try the following steps and check the result.
Step 1: Change the power settings
a. Click Start, type power options and hit enter.
b. On power options window, click "change when the computer sleeps"
c. Click "Change advanced power settings"
d. From the list of items, expand Hard disk.
e. Change the "Turn off hard disk after" setting to "Never"
f. From the list of items, expand USB settings and expand its sub item "USB selective suspend setting" and then change the setting to "Disabled"
g. Apply the changes and check the result.
My System SpecsSystem Spec
08 Dec 2011   #7

Microsoft Windows 7 Home Premium 32-bit
 
 

nope that didnt do it after i finished uploading it rebooted
My System SpecsSystem Spec
08 Dec 2011   #8

Windows 7
 
 

Probably already tried this I hope but does this behaviour happen on different USB ports on the PC?

I only ask as I remember an old school trick that instead of waiting for the machines to shut down (as they were sooo slow) we would stick some metal in the usb socket and short it, which killed the pc instantly..

Change the usb cable also if possible.. but if it worked 100% on your xbox then the cable is likely fine..

Can you give us a link to the product (from a shop site or manufacturers)

Only other recommendation is to look in the event logs directly after it happens the next time.. (really for technical users who know what they are looking at)

Those are in control panel, administrative tools, event viewer..
Then on the left hand side select Windows logs, then System logs.. double click that should list lots of system events.. Look for any warnings / criticals at the time the system rebooted and let us know - feel free to copy paste the text from one and we can see if it is relevant
My System SpecsSystem Spec
08 Dec 2011   #9

Microsoft Windows 7 Home Premium 32-bit
 
 

ive tried it on the front 2 but when i 1st got the pc one of the back ones worked great but it stopped working great however ill try them all
yea on my xbox it works 100% never shuts down even when not using it
2tb Desktop hard drive | External Desktop hard drives | FreeAgent | GoFlex Desk | Seagate
ok i will do that and post the log using pastbin
main says its a 3.0 on the bottom but looks like a 2.0
trying a different usb port so far so good i just remembered if i play a game offthe hdd it will stay connected that way
My System SpecsSystem Spec
08 Dec 2011   #10

Microsoft Windows 7 Home Premium 32-bit
 
 

ok i tried another usb port and it still did it and when it rebooted there R no warnings / criticals at the time of it
My System SpecsSystem Spec
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 2tb usb hdd not staying connected




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