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#11
Hmmm.... that's strange that the BIOS is reserving that much memory - 8gig!
Have you checked your BIOS? Checked for a BIOS update?Hardware Reserved (gray) This is physical memory that is set aside by the BIOS and other hardware drivers (especially graphics adapters). This memory cannot be used for processes or system functions.
Also did you say that you checked your MSCONFIG settings to make sure that the MAX memory box isn't checked???
Did you contact Dell?
Did you run the Dell Diagnostics?
Also some have had success after clearing CMOS and resetting.