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Windows 7: Error message when installing wireless printer

20 Nov 2011   #11
Sub Styler

Windows 7 Ultimate x64
 
 

If you can install the printer via USB without hitting the same problem then do that.

You can then simply make it work wirelessly by changing the port for it to it's IP address.

And yes, get the latest drivers for the printer from the manufacturers website.


My System SpecsSystem Spec
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12 Dec 2011   #12
Lindaw1954

Windows 7 64 bit
 
 
More info on Error message when installing printer

I had a technician remote into my computer, and he had the following to say about the issue (see below in blue). I believe it is a reputable shop, just not sure they know how to fix this particular problem:

I understand what he is saying, but we have a Toshiba computer, and I was able to download he software from HP with no problem on that computer, so I don't see why the same download would give me an error on a different computer, unless the problem is with the computer itself. I just want to make sure I am not spending money needlessly to fix this problem.

Thanks.
{Quote}I have a grasp of what the problem is, but I will likely have to come to your home to get it fixed.

The HP printer software has a bug that prevents it from installing correctly. The software gets extracted to a temporary directory, and then it is supposed to install from there.
HOWEVER, the software's parameters expect it to extract to and install from a folder "7zS458b". The folder it extracts to is named something else. I renamed the folder to "7zS458b", and the software began installing. Once the software was nearly finished, the install failed with a similar message to before. The HP program then quit, removed itself, and rebooted the computer. It kicked me out as a result, and naturally I cannot connect again.

After some research other people are also having this trouble. HP really makes sh*#y software packages; I have seen troubles with them far more than any other printer manufacturer.{Unquote}
My System SpecsSystem Spec
13 Dec 2011   #13
Sub Styler

Windows 7 Ultimate x64
 
 

Yes I have worked around HP Printer Drivers failing on laptops before (in both XP and 7 recently).

I would expect around 30mins labor. And perhaps discuss a fixed rate in advance over a per hour fee.

Edit:
Also the spooler is actually called "print spooler" in sevices.

Have you tried downloading the latest version of the driver from the HP website.

The error message given in your original post
Quote   Quote: Originally Posted by Lindaw1954 View Post
Still no luck - I show the administrator account, but still get the same error that 'this system does not meet the minimum requirements required to install this product.
could be related to the operating system version or failure to detect hardware etc.
My System SpecsSystem Spec
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 Error message when installing wireless printer




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