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Windows 7: Why isn't my camcorder recognised by my PC


03 Dec 2011   #1

Windows 7 Ultimate N 64bit
 
 
Why isn't my camcorder recognised by my PC

Since installing Win 7, I have not been able to import DV from my tape-based camcorder (Canon MV630i). I use an iLink cable. The PC makes a sound acknowledging a connection, but it does not show up anywhere, and none of my programs recognise the camera. I tried using an analogue/DV device (again firewire linked) - sometimes it recognises the camera via the device, but always says there is no tape in my camera!
I am so frustrated. If anyone can help, I would be so grateful! Alan

My System SpecsSystem Spec
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03 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

Quote   Quote: Originally Posted by Capt Alan View Post
Since installing Win 7, I have not been able to import DV from my tape-based camcorder (Canon MV630i). I use an iLink cable. The PC makes a sound acknowledging a connection, but it does not show up anywhere, and none of my programs recognise the camera. I tried using an analogue/DV device (again firewire linked) - sometimes it recognises the camera via the device, but always says there is no tape in my camera!
I am so frustrated. If anyone can help, I would be so grateful! Alan
Welcome to the forum Alan,

Have you tried getting the Windows 7 drivers from here,

MV630i
My System SpecsSystem Spec
03 Dec 2011   #3

Windows 7 Ultimate N 64bit
 
 
No drivers

I have tried the Canon website. All I am offered is the instruction manual in various languages and updates to programs I don't use. I have been trying to solve this for weeks and have run out of options.
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03 Dec 2011   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Try Paint -> "From scanner or Camera"
My System SpecsSystem Spec
03 Dec 2011   #5

Windows 7 Ultimate N 64bit
 
 

Tried Paint - doesn't recognise the camera, either. Thanks for the suggestion, tho.
My System SpecsSystem Spec
03 Dec 2011   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

It is most likely a driver problem then.
My System SpecsSystem Spec
04 Dec 2011   #7

Win7 Pro 64
 
 

What software are you using to bring in the computer?
From what I have read on canon web site, pinnacle studio came free with that camcorder. If your using that, do you have the latest version? Also read there is an option for USB. Tried that?
Now this is a long shot but had a Sony dv camcorder years back. If I had photos on the memory card, I had to unload them first, then delete them before the software would recognize the video using FireWire. It was a PITA but worked. Try removing the card if you have one installed.
My System SpecsSystem Spec
04 Dec 2011   #8

Windows 7 Ultimate N 64bit
 
 
Driver & software (replies)

I think it may be a driver problem - but where to get them? Any suggestions, anyone? I did wonder that if they are not offered, they are not necessary with Win 7, but no-one seems to have expressed that opinion.

I have used Adobe Premiere Elements for several years, though originally I used Pinnacle Studio.

I have tried the USB option, but that is only for the card contents, not the DV tape.
My System SpecsSystem Spec
04 Dec 2011   #9

Win7 Pro 64
 
 

My System SpecsSystem Spec
04 Dec 2011   #10

Windows 7 Ultimate N 64bit
 
 

Ah - following that link above, eventually I found a document that says that this camcorder is NOT supported. Does that mean I can't use it with Win 7? Does anyone have any suggestions if that is the case?
My System SpecsSystem Spec
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 Why isn't my camcorder recognised by my PC




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